Capitol Expresway Ford

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919 Capitol Expressway Auto Mall # 408
San Jose, CA 95136

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(408) 265-6000
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Reviews
( 225 )
( 42 )
( 10 )
( 5 )
( 13 )

Best

I have continued to return to Capitol because I am always treated extremely well by very friendly people. And the service is excellent.

Worst

All went well for me through my negotiations online - David was responsive and helped me get what I wanted. Things went south for me when it came to closing the deal. The Financ...

Not a lot of pressure 7/8/2014

Very helpful salesmen only problem I have with buying a car is that it takes too long. more
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******************************** 7/5/2014

I was in and out in 90 minutes!! more
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Almost... 7/4/2014

The reason why I'm giving 4/5 stars is because after my new-used car was "cleaned" for me to take home, there were spots left on the windows with the marker they use for prices and there was a DEAD MOTH left in the back corner window. I also found the little vines from grapes in the cup holder of my drivers side. Very disappointed that it wasn't spotless when given to me and that definitely took away from my "I just bought a new car" excitement. But, salesmen and managers were kind and helpful. I love my car. more
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The customer service was outstanding! 7/1/2014

I would highly recommend this dealership to family and friends. They really know how to take care of their customers. Ask for Martin! He was very knowledgeable and helpful. more
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Customer Service 6/12/2014

Walt went the extra mile to locate the Explorer with the option package that we wanted through USAA. They did a dealer trade and had the Explorer to us in less than 48 hours. more
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good experience 5/16/2014

Appreciate the low key nature of how Steve handled the transaction and wasn't pushy in any way. more
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My Experience at Capitol Ford 5/14/2014

They were willing to negotiate and I felt like I got a great deal. After the deal was set, the paperwork was quick and efficient and the walkthrough on the car was very detailed. more
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Great service, no pushy dealer tactics 5/10/2014

Recommend this dealer to anyone who wants to buy a car without the pushy dealer sales tactics. They let you see what you want and test drive and just give you the information or answers to your questions. Very satisfied. more
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Ron Bell 5/6/2014

good people more
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The location and personal treatment by Chris 5/5/2014

The experience was fast and efficient. more
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Walter and great team! 5/1/2014

Thanks for taking good care of us yet again. This is the 4th vehicle that we have bought here, and we keep going back because of the exceptional service and friendly folks. Thanks Walter you did it again! more
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Great cars, great people! 4/30/2014

I bought a 2014 Ford Focus SE here, and I am very happy with my purchase. My initial contact was vie email with Chadwick, my sales person. He answered all my questions and was very helpful. As I did me research beforehand, I knew that I was going in to the dealership with a good deal. Once there, Chadwick was again very helpful, and honest - which I told him was important to me. Even when we got to financing and the "add-ons" that dealerships will offer you (some very forcefully), I didn't have to force the issue about what I did not what. That was a big plus. All the features were explained to me, and I was encouraged to come back if I had questions. I also like all the online stuff that comes with Ford ownership. Setting up payments, scheduling maintenance, pretty much everything about my car that I may need to know... Really cool. The best car-buying experience I have had! more
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Steve is great! 4/29/2014

Steve was very helpful during our recent purchase. We loved working with him and would definitely buy from him again. more
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Excellent Attention 4/24/2014

Relaxed, not rushed, method of interaction. Good eye-contact and made sure he understood the questions I was asking, before answering. more
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Steve is the best!!! 4/23/2014

We walked in without an appt, and Steve approached us and after a lot of deliberation, we came back the same day and bought our car. Steve was able to walk us through every step along the way and was patient, answered all of our questions, made us feel comfortable and taken care of, like we were his top priority! He heard us, listened to our needs and what exactly we were looking for and was able to meet every single one of our requests and needs. He made the whole experience really great! He is personable and really genuine. We truly appreciated our entire transaction with him and the Capital Ford family! more
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Great service 4/17/2014

My salesperson, Chris Flores, did a fantastic job selling me my new Ford Fiesta. He was friendly and attentive, and didn't engage in any underhanded sales tactics. He found me a great car with which I'm very satisfied! more
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No pressure, just honest talk 4/16/2014

The Sales people took time to answer my questions and ensure I was completely satisfied more
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Additional information
  • Hours: Mon 9:00 AM to 9:00 PMTue 9:00 AM to 9:00 PMWed 9:00 AM to 9:00 PMThu 9:00 AM to 9:00 PMFri 9:00 AM to 9:00 PMSat 9:00 AM to 9:00 PMSun 9:00 AM to 10:00 PM
  • Payments: Master Card, Discover, Visa
  • Neighborhoods: South, South San Jose
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