Capitol Expresway Ford

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919 Capitol Expressway Auto Mall # 408
San Jose, CA 95136

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(408) 265-6000
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Reviews
( 225 )
( 42 )
( 10 )
( 5 )
( 13 )

Best

I have continued to return to Capitol because I am always treated extremely well by very friendly people. And the service is excellent.

Worst

All went well for me through my negotiations online - David was responsive and helped me get what I wanted. Things went south for me when it came to closing the deal. The Financ...

Exceptional experience 4/15/2014

Great dealership will buy from them again more

Great customer service 4/15/2014

Just waiting for checks back for the car turned in. Looks good so far. more

very busy place 4/15/2014

I would have liked more explanation of Guidepoint and etching purchases. I did not know that I had purchased and Guidepoint is 900.00. I hope I like it and can use it. I do not have a smartphone?? I am concerned about that. more

2014 Ford Fusion 4/14/2014

The service was excellent; friendly and efficient. more

Feedback 4/13/2014

Omar and Walter really helped me out to buy my new Explorer after 10 years. They made the process pain free. more

Great place to buy a car 4/10/2014

This is a great place to buy a car. The people are friendly and the service dept is great. This is our third car from here. more

attentive but not pushy 4/8/2014

We had a great experience with our recent purchase at Capitol Ford. Though it was a rainy day, we were given exceptional service and we are very happy with our new Ford Flex. more

So you want to buy a Ford.... 4/8/2014

I was looking at the 2014 Focus after driving one in Europe for a few weeks. After looking at the Pros and Cons of the car, I started looking at pricing, and went to Capitol Ford for some research. The staff from initial contact to purchase was friendly and helpful. more

Good service 4/8/2014

They took good care of me. more

Good Management, Professional Sales Staff 4/7/2014

Love my new Ford Fusion Energi Plug-In Hybrid... but anyone that has driven all the various plug-in hybrids knows that the Fusion Energi is the best! ... What is standout about my experience with Capitol Expressway Ford is how well GM Rick Martinez managed his sales staff (David, Marco, Tran) to help make it work for me. And I must say, Adrian Madrigal in finance is the best I've ever worked with (very pleasant, low-pressure, efficient/effective). Collectively this team took the "pain" out of the car buying process for me! more

5 Star Service!!!! 4/2/2014

On 3/23/14, I decided that I wanted to purchase at a dealership where I previously had great service and great sales rep's. I wanted a new truck this time so I went to where I purchased a 2008 GT500KR Anniversary Edition. From my experience I was treated with all 5 Stars!!! I can't say how easy it was to buy vehicles without all the haggling and waiting cause I hate wasting time or even being at a dealership for a day and to come out with nothing. To my surprise my wife and I got two vehicles in one day with two trade-ins. I got my 2014 SVT Special Edition Raptor and she got her 2014 XLT Explorer. My wife was so happy with the customer service and friendly family type of environment, and the fact that she didn’t think we could get two vehicles at a great price! I can't say how much of a great feeling it was to go to a dealership that values your time and interest. They knew what I wanted and worked on the price without hassle. I even got great prices for my trade-ins and some rebates I wasn’t even aware of. I am a lifelong customer now and stand by this dealership…!!!! Thanks to all the staff - Declan Hannah (Service), Howard Robertson (Sales Rep), Adrian Madrigal (Finance Manager), and especially Rick Martinez (General Manager). more

No Hasstle, Quick and eager to do business 4/2/2014

Nick Wilson was great. He knew what I wanted & able to work quickly. more

Very helpful 4/1/2014

Everyone I talked to was very courteous. more

Great deals 4/1/2014

0% financing more

Buying process great - fixing problem not so good 3/31/2014

The process for purchasing my car was great. No pressure from the salesman. He was informative and helpful. However, after 6 days of having the car, the check engine light came on. The service department has now had the car for a week and it's still not fixed. more

Romel was great 3/31/2014

Romel Devera was great. Very friendly and made us feel comfortable and also Mr Walter. more

Fantastic Sales People 3/27/2014

Sales People who treated us right more

relaxed, easy, and curtious 3/22/2014

would recommend to all family and friends more

friendly internet sales team 3/21/2014

These guys were great. They really took the time the make the process go as smoothly as possible and for me to be happy. more

Great 3/18/2014

Great Services more
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Additional information
  • Hours: Mon 9:00 AM to 9:00 PMTue 9:00 AM to 9:00 PMWed 9:00 AM to 9:00 PMThu 9:00 AM to 9:00 PMFri 9:00 AM to 9:00 PMSat 9:00 AM to 9:00 PMSun 9:00 AM to 10:00 PM
  • Payments: Master Card, Discover, Visa
  • Neighborhoods: South, South San Jose
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