Capitol Expresway Ford

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919 Capitol Expressway Auto Mall # 408
San Jose, CA 95136

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(408) 265-6000
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Reviews
( 225 )
( 42 )
( 10 )
( 5 )
( 13 )

Best

I have continued to return to Capitol because I am always treated extremely well by very friendly people. And the service is excellent.

Worst

All went well for me through my negotiations online - David was responsive and helped me get what I wanted. Things went south for me when it came to closing the deal. The Financ...

super service 11/10/2014

efficient, courteous, knowledgeable more
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excellent 11/10/2014

excellent service from start to finish, my service writer Declan was very well informed and courteous . more
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Good rep that listens 11/10/2014

Gary is the best! more
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customer service 11/8/2014

friendly staff excellent service more
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Unbelievably bad 11/7/2014

I can't imagine a worse repair experience - brand new car (~60 days old) already in the shop 22 days because these chuckleheads can't reassemble the car once they supposedly fix a problem. Stay far away. more
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Keeps my car up to date 11/4/2014

The helpful and friendly staff at Capitol Expressway Ford is great at keeping me happy and my truck up to it's top performance more
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Excellent customer service. 11/4/2014

sold me sold me my car, he was great. Rudy in financing did the paperwork and was a blast to talk with. I don't remember his name but the gentleman who showed me all of the features of the vehicle was also phenomenal. more
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Friendly people. 11/3/2014

Everyone was very friendly, plus a very clean, and covenient location. more
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Declan is the Best!! 11/2/2014

Declan is the best service guy hands down! Not only did he do a great job with service, recalls, and other issues with my car, he arranged for a rental car so I wouldn't be inconvenienced for 5 days. In addition, he kept me well informed with updates on the status of my car. Hats off to Capitol Expressway Ford's Service Dept. for providing high quality service. more
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They got.me in and out very fast and late at night. 11/2/2014

The dealership did me a favor by taking my headache of a car without question and turned it into a brand new car. I went in at 10:00pm and was driving the new car home by 11:30pm. They filled my gas tank up and let me pay my down payment over the next month. And they are following up with a detail and full tank of gas again in a week or two. Pretty nice people and convenient too. more
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The service. 11/2/2014

The advisors in service are helpful and friendly. more
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Professional and Good Deals on Fords 11/2/2014

I had a good buying experience, and very happy with y Engergi. more
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Always great! 10/31/2014

My service advisor (I believe his name was Gary) took great care of me. I had a recall on my car and needed to get to work asap. He got my car done in record time and I was at the office before my boss. Excellent experience! Thank you! more
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As always very good 10/30/2014

Recently I went for a factory recall. No issues my car was retuned the same day. more
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Great customer service 10/29/2014

great customer service. friendly and professional staff who are willing to go the extra mile for you more
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Nice staff. Well organized. 10/29/2014

Once we met Omar, everything progressed the way you would expect. He found us the car we were looking for and he listened to what we had to say. more
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Review 10/28/2014

Everyone was courteous and well informed. more
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FRIENDLY STAFF 10/28/2014

was on the market for a 2014 mustang gt, went to capitol ford and omar draz help me out, made it happen, he was very helpful, and made the deal real smooth and fast. more
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Great... 10/27/2014

My experience was awesome! more
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Additional information
  • Hours: Mon 9:00 AM to 9:00 PMTue 9:00 AM to 9:00 PMWed 9:00 AM to 9:00 PMThu 9:00 AM to 9:00 PMFri 9:00 AM to 9:00 PMSat 9:00 AM to 9:00 PMSun 9:00 AM to 10:00 PM
  • Payments: Master Card, Discover, Visa
  • Neighborhoods: South, South San Jose
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