I needed to purchase an extended warranty before mine expired. I understand it's chump change compared to purchasing a vehicle, but it's easy money and the possibility of getting a new client. One in which I could have provided them with years of repeat business. Plus in this day and age you never know who knows who or who is related to whom.
I stopped in on a Saturday and talked to their finance manger, Tony Tate, who promised to get me the information that day. 2 weeks later and after 3 followup attempts with him, a phone call to his Manger, Derick Lubin (sp?) and another followup call from my boyfriend I finally received a phone call from Sam. I returned the call within hours, and also did a followup call the next day. Finally 3 weeks after my initial attempt and 7 followup phone calls to the dealership I got smart and went to another dealership in Bakersfield. I received my information and purchased the warranty over the phone in less than 30 minutes.
I did call and leave a message for the General Manager, Chris Paz, to let him know how I was treated by his team, to this day I have not been contacted.
To summarize it all, I basically begged for their business, and they didn't want it. Miller Infiniti has horrible customer service, once you've bought a car from them don't expect the same service for any of your smaller needs.
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