Miller Infiniti

I recently went to miller to trade in my scion for an infiniti g25 2012, and i must say i cannot be anymore pleased with the car! the guy, bob, who showed me around the cars was really nice, not pushy by any means, and overall i felt like i wasnt being kept hostage the few times i went to look at the car/test drive it. other dealerships the salesmen always keep you as long as possible, which i hate. however their sales team did make a few mistakes when selling me the car, but nothing major, since they did make up for it by reducing the monthly payments for me. more

I needed to purchase an extended warranty before mine expired. I understand it's chump change compared to purchasing a vehicle, but it's easy money and the possibility of getting a new client. One in which I could have provided them with years of repeat business. Plus in this day and age you never know who knows who or who is related to whom. I stopped in on a Saturday and talked to their finance manger, Tony Tate, who promised to get me the information that day. 2 weeks later and after 3 followup attempts with him, a phone call to his Manger, Derick Lubin (sp?) and another followup call from my boyfriend I finally received a phone call from Sam. I returned the call within hours, and also did a followup call the next day. Finally 3 weeks after my initial attempt and 7 followup phone calls to the dealership I got smart and went to another dealership in Bakersfield. I received my information and purchased the warranty over the phone in less than 30 minutes. I did call and leave a message for the General Manager, Chris Paz, to let him know how I was treated by his team, to this day I have not been contacted. To summarize it all, I basically begged for their business, and they didn't want it. Miller Infiniti has horrible customer service, once you've bought a car from them don't expect the same service for any of your smaller needs. more

Miller Infiniti of Van Nuys, CA does not pay small claims judgements levied against them. On June 24, 2008 malibu small claims court (case # mal08X00088) awarded $1325 to Skipper M. Farley plus $40 court fees. Miller Infiniti of Van Nuys, CA hides behind their corporate shield and refuses to acknowledge this debt. A blatant example of their lack of ethics and fair business practices. Pros: 0 Cons: Have not paid my court case! more

Usually I have my boyfriend service my car since he’s a mechanic. However, since he was out of town for awhile, I had to resort to a car dealership to do the dirty work. Going in, I knew I had a few issues with my car but I was slightly hesitant as to how much I was going to get charged and if I was going to be tricked. To my surprise, Miller Infiniti was really honest. They told me exactly what needed to be done and apparently gave it to me at a reasonable rate. When my bf came home, I told him what was done and how much it cost and he was surprised. He checked out my car and verified that everything was done exceptionally well and that I wasn’t ripped off. He even commended them for being so upfront about everything. Props to Miller Infiniti! If I ever need to have anything else done, I’ll probably save my bf the trouble and go to Miller Infiniti now that I know I can trust them. Thank you Miller Infiniti! Pros: friendly and doesn't rip you off Cons: nothing more