I first used Carolina Tire and Auto Repair when I had just moved to Charlotte and needed new brakes. I found them online and liked what I saw on their website about being a family-owned tire store focused on customer service.
They had coffee in the lobby while I waited and they showed me the problem with the car -- the broken part -- which made me feel that they were trustworthy. They called me on my cell phone when they were done working on the car.
I have used them about 4 times now and they have always been very expedient. They also are great with follow-up.
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