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overpriced & terrible return policy - Review by citysearch c | Dandelion

Dandelion

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overpriced & terrible return policy 6/9/2009

This store sells""trendy"" jewelry and accessories at inflated prices. Our experience with them was very negative. Beware of their terrible return policy. They pressured my husband to purchase a turquoise bead necklace for me for our 15th wedding anniversary. This necklace would be standardly valued at $60-$80 dollars. Their price was $370 dollars including tax. They told him turquoise is a precious stone . When we raced in the store two days later to try to return it, they said we could only have store credit. The sales manager and the representative for the corporate office would not allow a full return even when I explained that this ruined our 15th wedding anniversary. Now I am stuck having to purchase $370 worth of items I do not need in this overpriced store. Shoppers should avoid this place unless they have money to burn. One can get much better value from a traditional jewelry store. Pros: trendy Cons: price, value, customer service more
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