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very poor music and horrible customer service! - Review by citysearch c | Grappino di Nino

Grappino di Nino

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very poor music and horrible customer service! 10/17/2007

I am so dissapointed with this place! I went here on a thursday evening with my husband. I have never been so irritated in my life! I arrived at about 7:00 pm and walked up to the front and to my surprise had to put my name in for a long wait. That is not a problem but it is when there are at least 10 empty tables with dirty plates. The waiters were too lazy to clean the tables! The hostess told me it would be 20 min before I could be seated. I asked to speak to the manager to address the issue. He acted put out by having to come out and deal with a situation and was completely rude. Shortly after, I saw about five waiters cleaning off the tables. I was seated ten minutes later but failed to see my waiter for about another fifteen minutes after being sat. I ordered iced tea and some bread. That took forever.. I got my tea with my meal about 40 minutes later. I had to find my waiter everytime i needed a refill. Its also a five dollar charge to get an extra plate to share my entree. The food is good but not good enough to charge what they do. Oh yeah, if you want to keep the fancy titles, hire descent musicians. The music is horribly loud and irritating. Its great if you dont want to hear your date talk and listen to a really bad version of Travolta. Its always loud annoying male bands. I like female vocalists too. \r I will never go there again. Pros: The wine Cons: bad service, overrated food, too loud more
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