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Ziva Salon - Store - Portland, OR - Reviews page 1 - Judysbook

Ziva Salon - Store

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610 NW 23rd Ave (at Northwest Hoyt Street)
Portland, OR 97210
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(503) 221-6990
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Ziva Salon - Store - Portland, OR

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Reviews

( 108 )
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( 7 )
( 3 )
( 11 )

Best

From the moment I walk in that store, everything else falls away, because Sarah is dedicated to her clients. The moment you sit in her chair, she gives you her best. She's been at...

Worst

I can say first off that I have been a client of this salon for awhile until today. The stylist that I have been seeing is wonderful, but I feel sorry for anyone working there hav...

Hit or Miss 12/1/2009

When Amanda was there it was always a good experience...now it's hit or miss. I had a cut/color with the highest level of designer and it was a terrible experience. My cut and highlights ended up looking exactly the same as when I walked into the salon, yet I paid nearly $250!!!! Also, my stylist had another appointment so I was passed around during my shampoo/toning. Not exactly the experience I expected for the price I paid. Needless to say I left extremely unhappy and felt completely ripped off. Pros: great location Cons: way overpriced more

My hair belongs to SARAH! 7/7/2009

From the moment I walk in that store, everything else falls away, because Sarah is dedicated to her clients. The moment you sit in her chair, she gives you her best. She's been at it just under a year, and honestly I wouldn't know it by how well the end results are. She is extremely attentive and friendly and I have never walked away disappointed from her work. I like to give my support to new people when trying out a new salon when I have moved someplace, and she is worth every penny because you get zero attitude and is someone you can collaborate with and will work to make her clients satisfied. She is type of stylist that is the reason why in the beauty industry you become loyal. I trust her judgement completely and her confidence doesn't come across as arrogance. Before she and I decide that my hair is ""done"" not only do we look at it from all possible angles, but try out a few different possible techniques in styling before adding a final finishing product. She wants you to be happy, and every time I have left happy, and relaxed. Go girl! Pros: An extremely sweet, friendly stylist. more


UNEVEN!!! 6/16/2009

I thought i would be getting a great haircut here, i asked for someone with experience cause my hair is hard to deal with. they made my appointment with a Designer II and she did a horrible job. I asked for a long A-line style and not much off the front and now i pretty much have a ""bob,"" the back is uneven and slightly longer then the front and this is after our 20 minute consultation! not to mention i paid $55.00 and my hair looked so horrible the way she styled it i had to go home and wash it before my dinner party that evening-waste of money and time!! I'm not trying to put anybody down, I know we all have bad days sometimes, but I myself am a hairstylist and never would i rush my client out of the chair w/o them being 100% happy! conversation is not everything!! I think this salon is VERY over rated, with a very young staff that needs more experience at least for the price they charge and the location. I should of left there looking and feeling great instead i regret-ed every minute of it. Pros: not many...i guess good conversation Cons: over priced-quick-little experience more

Lousy and Uninspired Managers 5/22/2009

I can say first off that I have been a client of this salon for awhile until today. The stylist that I have been seeing is wonderful, but I feel sorry for anyone working there having to deal with these young 20 year old managers from the suburbs who's attitudes drip off them like their tanning bed tans (not to mention mystic tan upkeeps) they seem to flaunt when rudely giving ""feedback"" to their staff for any reason whatsoever (Glad you graduated from beauty school girlfriend, but obviously they didn't offer an ""anti-snatch"" course for customer service, of which you horribly fail) so if the public gets to see their ""wonderful management skills"" as a paying customer, I can only imagine how the stylists are treated behind the scenes. I feel sorry for anyone having to work in an atmosphere like that, because the stylists are employees and not renting their own stations, which would give them some edge over their managers. No one should be subject to rudeness like that and your customers especially do not need to witness a reprimand publicly. The manager fops here fail horribly, and I will not be returning for ahwhile and I encourage anyone else who has witnessed such behaviour to report the same. I know for a fact that the owner isn't a cosmetologist, he is just a business owner....maybe he needs to spend more time with managers in training them. As for service from the stylists, I have had nothing but wonderful experiences with the two that I have had. When it comes to coming in on a beautiful day like today after doing a little shopping and having lunch and getting a lovely welcome from reception, I loved being able to come and be part of the stylists and their creative process. All things aside, I would be lying if I said that the stylists were not the best I have found in the city. The prices are worth it to me because I feel lovely when I leave, and I know that on the creative side you cannot get nicer and friendlier and enthusiastic staff. Sad business that cannot be uplifted by product, wonderful stylists, music and atmosphere of decor. Do yourselves a favor and improve management. Pros: Love the location, the products and stylists. Cons: Rude management more

Elle Garland is the greatest!! 4/4/2009

Elle is an awesome stylist! She's been doing my hair for years and I wouldn't see anyone else. I have wavy hair that's not easy to cut and she always does exactly what I want without much explanation. And she's great with bangs! She isn't afraid to try new things, and knows what kind of hairstyle looks good for different face shapes. Elle also did color for a friend of mine and it looked phenomenal. Pros: Elle and great products Cons: Parking...if you drive more

Received best haircuts ever here! 3/17/2009

Every haircut I have received here I have loved. My sister and I go to her regularly and personally, I have always had a good experience. The staff is always friendly - in person and on the phone. Emily makes her recommendations but always goes with what I want (which is usually her suggestion since I always love her ideas). She isn't afraid to try new ideas/techniques, and there is no pressure to buy product either. And I do like how before and after the cut/color, the stylist sits and looks you in the eyes - not through the mirror. It made me uncomfortable at first because I wasn't used to it. But I like it now since it makes me feel that she is actually looking at me and listening to what I want, instead of playing with my hair and thinking what they want to do (which is how I have felt at other salons). Pros: Emily Natale - awesome stylist Cons: The parking (or lack there of) in NW makes me ill. more

Great atmosphere, stylists, and products! Emily is the BEST! 3/17/2009

I have been going to Ziva for about a year now and Emily has been my stylist from day one. The thing I love the most is that Emily loves to work with my ever changing mood with my hair. My cut and/or color is different everytime! It makes it fun and she is encouraging in my thoughts and helps me define what the look is that I want. She is quick, thorough, and above all GOOD at what she does! She takes the time to explain the different products she uses and how they benefit you and my styling process at the end of my appointment is always different. This helps give me ideas on how to do my hair! Beyond just Emily, Ziva is a fun place to get your hair done.. Although its a little small everyone is very friendly and really pay attention to you. The products are great with a large variety. Pros: Attentive stylists, variety of products, funky atmosphere Cons: location (hard to park around 23rd) more

New Yuko Star at Ziva! 2/24/2009

This past Autumn, many of Portland's Yuko clients were frantic to learn that Ziva's very own Kristoffer, super best Yuko dude in Portland, was departing Ziva for the East coast. Over the past 2 months, as I kept staring at my 4 inches of emerging silver frizz, I wrung my hands, read tons of on-line reviews about other Yuko trained stylists in Portland but remained paralized by intertia and fear of a 'blind date' with an unknown, chemical welding stylist. My fear of the unknown included the new Yuko stylist at Ziva as well. But, at least I knew that she had enjoyed the opportunity of working with Kristoffer prior to his departure. So, I called Joe Snell, owner and manager, and explained my fears;...broken hair, burned head and escalated cost due to less experienced technician working slower (Kris was VERY quick and productive). He was terrific. Invited me in to visit with Devon so that I would be familiar wih her prior to making a commitment and assured me my cost would remian the same as prior times. Devon was a delight to visit with. She was so attentive and knowledgable about the process I booked that day and had my appointment today. The Great news is that she is EXCELLANT! Listened to my feedback about what worked best with my unique silver hair. VERY professional in her dress and delivery of service... and best of all, she did a SUPERB job on my hair... After 5 years of Yuko, I know when it's done well (one really horrible experience before coming to Kris).. So if you're needing reassurance about Ziva's new Yuko expert... I'm happy to report DEVON BLACK gets 5 Stars.... Pros: Really attentive staff Cons: parking more

MONICA Revolutionized my world! 2/24/2009

My entire life people have told me how pretty my hair is, but the comments have recently changed after my trip to Ziva Salon and Store! I have had total strangers come up to me on the street and ask who does your hair it is amazing! I had one persson tell me my hair was their fantasy! My only answer to these people is Monica, she is the BEST!!!! She has totally changed my life and style due to the fantastic cut she sculpted on my head. I say sculpted because there is no other way to describe the work of art I currently display on my shoulders! I will never trust my hair in the hands of anyone but Monica. I suggest you do the same while you still can!!! Monica is the next big thing in hair! You heard it here first!!! Good Job Ziva, you landed some real talent with this stylist! Pros: Getting so lucky as to recieve Monica as my Stylist! Cons: If you don't ask for her you will be disappointed! more

Monica is amazing! 2/23/2009

I have had bleached blond hair for most of my life and decided to go dark a few days ago. I went to Ziva and had one of the best experiences of my life. Monica was so amazing and made my new ""dark"" hair look unbelievable. I have gotten great comments on my new hair and decided to tell everyone how great Monica at Ziva really is. She is nice and very professional. She made this big change in my life very easy and exciting. So if you are looking for a great stylist, go see Monica at Ziva, you won't be disappointed!! Pros: Great people!! Cons: Parking is challenging but worth it!!! more

Sarah at Ziva rocks on with her socks on! 2/23/2009

As a person who up until a year ago hadn't gotten a hair cut more frequently than every six months-or-so (emphasis on the 'or so' part) having found ziva and particularly sarah is totally rad. The service is great, they always offer you tea or water as soon as you check in for your appointment, the atmosphere is hip without being too pretentious and annoying and the music generally very good. Sarah always gives me the rockstar treatment using great products on my hair and also taking time to talk with me about what I really want done with my hair. I usually get the ""deer-in-headlights"" feeling from salons but never once have I felt like that at Ziva. Totally recommend the salon and ""my girl"" Sarah. Pros: It's located close in on the easily accessible NW 23rd ave Cons: it's located in the ""slow-walkers paradise"" NW 23rd ave more

Professional staff with a great owner who really cares!! 2/20/2009

I have been going to Ziva for about 10 years! They are always professional and friendly and I have NEVER walked out of there unhappy. They have the best stylist and they are on the cutting edge. The owner is very hands on and is concerned about his customers! There is a reason that Ziva has been around so long, its fantastic and you will never walk away disappointed! Pros: Dedicated and competent stylists and an owner who cares Cons: Parking is hard to come by, if you park in a lot make sure you get enough time as they love to ticket more

Amanda Arp rocks the locks! 2/8/2009

Amanda is the bomb! Short hair, long hair, curly or just plan crazy, Amanda can make the most out of what you got - you'll look LOVELY. Pros: Super stylist, nice location, stylish and comforatable Cons: Distracted front staff - GREET EVERYONE THAT WALKS THROUGH YOUR DOOR! Capture the business. more

I love my hair! 12/29/2008

I have been to ziva a few times and I must say that everytime I go there I am always happy with everything, the service is fantastic and my hair always looks great. Lindsay is my stylist and I just love her she is so sweet and always listens to me on what I want and also tells me what I need! Even the people she has help assist her are always very sweet. I highly reccommend going here to ziva. the only negative would be the fron desk, they need to work on the customer service but after you get your hair done that wont even matter! I am so happy to say that I have a stylist that I will stick with for a very long time! Thank you Pros: I love my stylist Cons: parking more

I will not go 12/9/2008

I was just searching on CitySearch to find a new salon to go to, but I will definitely not be going here after reading all the negative reviews! Although I realize this is not a true review, I just wanted to make a comment on the president's ""response"" to these customers' valid complaints-""I apologize?!"" No recompense? No offer of a refund?! I just thought that was a very lame response on his part, and because of that I will be avoiding this salon at all costs. more

Do not pass the blame 11/10/2008

Funny thing is reading all these reviews just makes me remember why I stopped going to the Salon.......I tried to give it another chance because I can no longer find the product other than at Ziva. Some things never change, the staff is rude and follows you around while you look, and the owner/president is a complete idiot who should not own a business. Stop passing the blame on your ex stylists and be responsible for your poor business skills. Has it ever dawned on you to teach your staff some skills, and stop trying to hustle all your clients. Pros: Going into N.W. Portland Cons: being annoyed by staff and owner more

Great Product Display 10/14/2008

The layout of Ziva and the extensive product selection has far exceeded the quality of stylists - not a knock on any of the stylists, rather, the Bumble & Bumble displays replicate something from a tradeshow. A long time consumer of beauty products, it's perfect to find a salon that offers such a wide range products that are professionally showcased as well as a knowledgeble & outgoing staff. The employees were exceptionally friendly. Pros: Great Products and Friendly Staff Cons: N/A more

Fabulous Products and Service Cannot Be Beat!!! 8/27/2008

I have been a long time customer of Ziva. I've had services performed by multiple stylists over the years, and have bought my share of products too! I have been nothing short of impressed with each visit. The staff is very friendly, they listen to your needs, and teach you what to do when you leave, so you can recreate the look on your own! I've tried lots of other places and no one has ever done this for me! The products are FANTASTIC. Who doesn't LOVE Bumble?! The have tons of great skin care lines too! My fave is Von Natur, which is all organic/vegan & locally made!! It has seriously changed my life (well, and my skin too!). Ziva guarantees the prodcuts they sell too, which is cool. There is no pressure to buy product after your service. They simply bring it up to the counter to show what was used. If you want it, great...if not, fine. I don't consider that to be pressure at all. I view it as a service. That way I don't have to wonder what they used on me! Anyways, as you can see, I can't say enough great things about Ziva. Definitely worth travelling across town. Ziva ROCKS!!! more

Gone down the tubes 7/31/2008

I used to come here every year when I would vacation in Portland. Things have changed over the last year and a half. I guess it has turned into a store to buy products rather than a salon that (should) cater to it's customers. I say should because with their high prices for color, cut and highlights they sure do rush you in and out and the quality has become fair at best. I will be looking for another place to try out in this fine city. Pros: Cool part of Town Cons: High Prussure To Buy Products, Judgemental & Snotty Attitudes, So-So results. more
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Owner Message

  • Ziva Salon-Store, was founded in 1999 and has been recognized as one of the top salons in the Pacific Northwest ever since. The Z-Team is dedicated to providing great hair, the best education available to its staff and the finest products for its guests....

Editorial

  • Hair services include cuts, coloring, perms, Japanese hair straightening and updos. Also men's and women's facials, microdermabrasion and face/body waxing.

  • 1/4/2005 Provided by Citysearch

Additional information

  • Hours:

    Sun-Mon 11am-6pm Tue 9am-6pm Wed-Sat 10am-7pm
  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Northwest District, Neighbors West - Northwest, Beverly Hills

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