I can say first off that I have been a client of this salon for awhile until today. The stylist that I have been seeing is wonderful, but I feel sorry for anyone working there having to deal with these young 20 year old managers from the suburbs who's attitudes drip off them like their tanning bed tans (not to mention mystic tan upkeeps) they seem to flaunt when rudely giving ""feedback"" to their staff for any reason whatsoever (Glad you graduated from beauty school girlfriend, but obviously they didn't offer an ""anti-snatch"" course for customer service, of which you horribly fail) so if the public gets to see their ""wonderful management skills"" as a paying customer, I can only imagine how the stylists are treated behind the scenes. I feel sorry for anyone having to work in an atmosphere like that, because the stylists are employees and not renting their own stations, which would give them some edge over their managers. No one should be subject to rudeness like that and your customers especially do not need to witness a reprimand publicly. The manager fops here fail horribly, and I will not be returning for ahwhile and I encourage anyone else who has witnessed such behaviour to report the same. I know for a fact that the owner isn't a cosmetologist, he is just a business owner....maybe he needs to spend more time with managers in training them.
As for service from the stylists, I have had nothing but wonderful experiences with the two that I have had. When it comes to coming in on a beautiful day like today after doing a little shopping and having lunch and getting a lovely welcome from reception, I loved being able to come and be part of the stylists and their creative process. All things aside, I would be lying if I said that the stylists were not the best I have found in the city. The prices are worth it to me because I feel lovely when I leave, and I know that on the creative side you cannot get nicer and friendlier and enthusiastic staff.
Sad business that cannot be uplifted by product, wonderful stylists, music and atmosphere of decor. Do yourselves a favor and improve management.
Pros: Love the location, the products and stylists.
Cons: Rude management