Each time I stepped into a staff member's office, he was online trying to book an air ticket. After three hours and my sixth trip, I got his attention, said call David at Uniglobe Passport and gave him the 800 number. Fifteen minutes later, he stuck his head into my office to say thank you. Not only was he ticketed in just a few minutes, but he had gotten a fare for less than the one that kept eluding him online.
As a frequent, but now older, international traveler, I have come to totally rely on my Uniglobe Passport agent. Recently, she recommended a short tenting safari in Botswana, taking into account my physical needs. Although it was taxing, it was manageable and I had an up-close adventure with the wonderful big five of the Moremi Game Reserve including a teenage elephant in must. Bravo Uniglobe Passport!
Pros: travel savvy, pleasant, highly competent service