I stayed here for NYE because this hotel was conveniently located and it was the cheapest I could find for NYE. The online pictures made the rooms appear nicely decorated. The hotel descriptions made it appear that my stay would be great. However this was not the case. First of all, it was difficult to find. Their valet area was ridiculous. There was no one standing outside and there was no where to park while I tried checking in. I had to drive around 3 times until I finally saw a valet person. As I was trying to check in, the front desk guy kept answering calls instead of finishing up with my check-in. I finally got up to my room to find that it was dingy and dirty. The room smelled. The heater didn't work. The TV remote was so sensitive that it took me 5 minutes just to turn the darn thing on. The bathroom looked dirty. \r
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When I checked out on Jan 1st, I found that the valet drivers had broken my cup holder and the compartment between the driver and passenger seat. I showed one of the valet drivers what had happened and he tried to shove the cup holder back in. Now the cup holder is stuck! The valet guy never said sorry. He said that I could write up a complaint in 20 minutes and then he walked away. I went to the front desk to complain but the front desk guy appeared to be ignoring me as he was already warned of what had happened. I finally get his attention and he was extremely rude. He didn't even apologize for what had happened. He immediately called some director guy, took down my phone# and said this other person would be in touch with me. He said that I could just go home and wait for a call, and since he didn't see that damage, I could take pictures of the damages and send them to the director of operations (who was supposed to contact me). \r
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When I chose to valet my car, I was hoping that it would take the stress out of trying to find parking in the city. Instead I got back my car with damages! I will never stay at this hotel again. And it is Jan 2nd and I still haven't gotten a call back from the director of operations regarding the damages. \r
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I highly suggest that no one stay at this hotel!! It was the worst service that I have ever gotten.\r
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Pros: Great location
Cons: I found damages made to my car when I checked out.
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