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Sundek Of Austin - Austin, TX - Reviews page 1 - Judysbook
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Sundek Of Austin

10135 Metropolitan Dr
Austin, TX 78758
(512) 928-8000
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Sundek Of Austin - Austin, TX
Sundek Of Austin - Austin, TX
Sundek Of Austin - Austin, TX
Sundek Of Austin - Austin, TX
Sundek Of Austin - Austin, TX


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I am very happy with my sundek patio surrounding our pool. It looks great, has a great non slip texture and the guys that did it were very professional and particular. Pretty e...


The cost was higher then other quotes but I wanted quality work. Problem is the stain the used did not match the existing patio at all.

Great customer service and quality 5/20/2016

I am very happy with my sundek patio surrounding our pool. It looks great, has a great non slip texture and the guys that did it were very professional and particular. Pretty expensive but worth it. more

Total lack of customer service 11/18/2015

In July of 2012 we had Sundek redo our pool deck. The coating done by another company was deteriorating. Sundek assured us they would stand behind their installation. Shortly after the installation was complete my husband called regarding a few minor issues. Scott came out and looked at the items and said they would take care of it. Nobody ever showed up or contacted us. The decking has deteriorated in several places and needs to be repaired. My husband contacted Sundek in October 2015 and they set up an appointment for Scot to come out. He called the day of the appointment leaving a voice message saying he was sick and asking us to call and reschedule. My husband called and left a voice message for him to call to schedule a date for the inspection. No response from Scott. I called and Scott answered his phone and said he was driving. He said he would phone me when he got to the office in 15 minutes. He never phoned. Totally disappointed in this company! If they stand behind their work it is so far back that you will never see them again. more

Editorial review from Citysearch 10/22/2015

The cracks appearing on my driveway really bothers me a lot so I went to them to check what they can do about it. I felt a great relief when they informed me that they have a great solution for it, and that would be the scoreline effect that allows mother nature to move without causing cracks on the surface. The team have done a great job for working all day and cleaned up after finishing the project. Now I wouldn't have to worry about the cracks anymore. Thanks a lot to Sundek of Austin's team for doing a job well done! You are highly recommended! more

great job ! 8/11/2015

Real pro's, despite difficult schedules made it happen,thanks Grant more

Overall, excellant--very pleased with results. 7/29/2015

We were very pleased from the beginning with Scott's estimate, then with scheduling and finally, installation. The guys were very friendly and took care with covering plants, et cetera. more

Very professional execution...excellent product. 7/23/2015

Wet weather was an issue in scheduling, but once the rain stopped, the job was completed timely, and the finished product was excellent. more

Very professional, quality job, thank you! 7/16/2015

Excellent communication, workmanship and quality professionals! more

Good job 6/17/2015

Kept in good contact with me. more

Great Customer Service and a Great Patio 6/9/2015

The company started our patio refinish right before the start of the sequence of rain storms in May. Unfortunately this meant much of the work could not be completed as planned but the company called every day to keep us informed of the status on what could or could not be done because of the weather. The service was very customer focused and the end results were great. more

Outstanding job! 6/5/2015

I love our new Kool Deck! The only problem is that now it's so clean and nice I have to was the dog prints off of it all the time. Great job by the team. They were in and completed in record time. more

Repair and sealing job on existing patio 5/12/2015

The cost was higher then other quotes but I wanted quality work. Problem is the stain the used did not match the existing patio at all. more

Excellent 4/20/2015

The experience with SunDek was a good one from start to finish. I appreciate the daily calls informing us of the work scheduled for that day. more

Sample:lovely, completed job: doesn't look like the sample 4/4/2015

When it came time to redo our Sundek we spoke to Scott at Sundek of Austin. We also spoke to a competitor. In the end, we felt more comfortable using Sundek as that was the original material used around our pool. After looking through colors and samples we decided on one that we loved that would also compliment the stained concrete on our patio that was also being revamped. The tile sample that we picked was left at our home so that the crew could have it on hand for matching purposes. It's important to mention that the tile sample was approximately 20x20 so big enough to show both the texture and the aggregate colors. The crew began work while we were out of town, staining the concrete first which went very well. We were pleased with the color and once again we're excited to see how well it matched the aggregate color we had chosen. When the crew was done staining the concrete they asked for the sample for the decking, which we provided. We discussed the colors and thought we were good to go. On the morning that the texture was completed and the base color was put on I noticed that the texture on our deck was much more noticeable than the texture on the sample. I didn't care for it and called Scott. He assured me that once the aggregate was sprayed on that our deck would look like the sample and the texture would not be as noticeable. Unfortunately, that was not the case. which brings us to error #1. Later that day, I came home to find that the aggregate had been sprayed and one of the colors was wrong. Instead of being a brick red it was a peachy terra cotta color. When I questioned the crew they agreed that it did not match the sample which they had outside with them the entire time. I was very distraught. I tried to reach Scott but was unable to do so. The crew tried to reach him as well and were unable also. The next morning I called the office and spoke to them, they were finally able to put me in touch with Scott. Scott offered two options, we could add the brick red and see if that helped or we could repaint entirely. He never came out to check on the texture or the color mistake. The crew added the brick red color and my husband and I decided that it just make it worse so we asked to have everything repainted. At that point I asked that someone come out and speak with the crew and also to verify the sample with me on both texture and color. A manager named Ruben came out later that day. I showed him the sample and he agreed that both the texture and color did not match. He asked if he could take the sample with him which I was hesitant to do but I agreed. Keeping in mind that the crew had had the sample up to that day for reference and had still gotten it wrong. At that point the crew had left to work on another job. I then got a call that they would be back around 4 to finish. I said that was fine but that we had plans that evening and would not be available. The crew showed up at 5:30 and at 7pm as we were leaving for the evening knocked on the door and asked if we could come look at the color. We did so, said it looked good and to carry on. The next morning the crew showed up at 8:30am to finish. I left to run some errands and the crew asked my son to call me to come home and look at the color again. I told them I could not return at that moment but would be glad to meet with them after lunch. When I returned, the crew was gone. They had taken down most of the paper so I assumed that they were done. I received no verbal instructions or phone call from anyone telling us what to do at the point. I pulled up my email from Sundek to refer to but there was conflicting information so I called and spoke with Ruben one of the managers. Thank goodness he was able to tell me what to do and what not to do. That was the last time I spoke with anyone. There was no follow up from the local office to see if we were satisfied. I think it is important to note that the crew made it very difficult to work with them. They were very messy, leaving food and trash in our yard that our dog got into. They did not take down all of the paper and tape, some of which ended up in our pool along with empty tape rolls. I had to remove some of the tape from the windows on the house. They repeatedly parked their truck in front of our garages, blocking us in which caused us to have to ask them to move on several occasions. I spoke to both them and Ruben about unloading what they needed and then parking their truck out front. That did not help and they continued to park where we asked them not to. All in all, this was a very frustrating experience. It was incredibly stressful and inconvenient. Unfortunately, you've lost a customer. more

New Patio/Pool decking 3/25/2015

Sundek did a great job on our patio/pool decking. The workmanship along with the design was just what we were asking for. The customer service we received was excellent. We had one small complaint and after we brought it to their attention, the incident was immediately resolved. This is an excellent company and I highly recommend them. more

Product and outcome looks clean-up not so good. 3/22/2015

Sundek did a great job with the product, application and pattern of the new patio. WE LOVE IT! However, be careful of the construction workers tool cleaning area. They cleaned their tools and buckets in our rocky landscape area and now a majority of the rocks will have to be replaced. Other than this incident, I will highly recommend Sundek to anyone. more

A job well done alll the way around 3/20/2015

We had a small project, about 45-50 feet of an old sidewalk to be cleaned, leveled, textured, patterned, and seal coated. From the first meeting at our home to get an estimate, through the weather extended project completion, everyone we worked with was courteous, straight forward, receptive to feedback, and interested in our being satisfied with the final results. The sidewalk looks great and recent rains have successfully tested the fact that it drains very well, without any standing puddles. Thanks for a job well done. more

Outstanding results! 12/5/2014

We had Sundek as part of the install of a pool. They also applied the finish to our existing patio that connects with the pool deck... We couldn't be more pleased with the way the surface turned out, and as well, the folks doing the work were courteous and professional and did a great job with masking/taping off and cleanup. more

So happy with my sundek back patio! 12/2/2014

It's been about 6 years since we put the classic sundeck finish on our back patio and we are so pleased with the look. It's not as hot as concrete and we use the back patio a lot with my 2 grandchildren. We recently had a small repair job and again, I'm very pleased with the service and final look. more

Looks great 11/8/2014

Easiest service I've ever booked and had done. Thanks guys! more

Sells and service was great. 10/11/2014

I really would have liked it less texture but did not realize until I cleaned the first time more
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Owner Message

  • Decorative Concrete Resurfacing - residential and commercial installations.

Additional information

  • Hours:

    Mon-Fri 8am-5pm, Sat 8am-Noon, Appointments Available
  • Payments:

    Master Card, Discover, Visa, American Express
  • Neighborhoods:

    North Burnet, North Burnet - Gateway, Austin

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