Roberts Of Portland

Our experience at Roberts of Portland has been horrible. Sadly, they did not stand behind the 100% guarantee they advertise on their website. My daughter's hair was ruined by Roberts of Portland by a series of hair color treatments, causing her to lose at least 10 inches of length and left her with overall thinning and bald spots. \r \r Because this damage was a result of monthly color treatments (each time going a lighter shade of blonde) over 5 appointments as suggested by the stylist, the damage was cumulative and not immediate. The process was recommended by the stylist to achieve the desired result with the least amount of damage. The stylist was wrong. My daughter's hair is ruined.\r \r Despite calling and sending emails to Roberts of Portland, we were told, by the owner Rob, that Roberts of Portland would not honor their guarantee because too much time had elapsed. Rob suggested that perhaps my daughter did the damage to her own hair after her last appointment. When I initially contacted Rob, I was not asking for anything EXCEPT for his help in getting my daughter through this awful time - perhaps extensions or a good haircut and color. However, Rob refused to meet with us or view the before and after photos I had made available. Very Disappointing - Rob does not realize what this has done to a teenage girl's self esteem - or perhaps, he simply does not care.\r more

I called well in advance to ask if I could get a stylist for my particular unusual hair issue. I made an appointment and showed up 6 minutes early. The receptionist checked me in and said ""She'll be with you in a few minutes."" My appointment time came, and nothing. Five minutes, 10 minutes, 15 minutes. No one came out to apologize for the delay, no one seemed to notice me at all. Fifteen minutes is my limit overtime for such things, but I didn't leave until 18 minutes after my appointment. Pointless trip, and a little stressful. No one called to apologize. I won't go back. more

I have been coming to Roberts of Portland for several years now. I have always had nothing but good experiences. My stylist always has new suggestions for my cut and color, so I know that she really takes the time to think about her clients. I always recieve excellent service from the staff, and have loved every product I have purchased from them. You don't realize what you have been missing from your salon experience until you have gone there. more

I went in to get my hair done for my wedding a few weeks ago, by Amanda I had a trial that went ok, but my hair fell flat fairly soon after the appointment. The hair stylist assured me that, that was just because she had combed through it to many times when she was trying things on it. So I went ahead with her doing my hair the day of the wedding. The hair looked good for about a hour after I left the salon, and then I had to rea do my hair twice before the ceremony once for pictures, and then had to brush it out entirely before the ceremony and rea curl it after spending 65.00 on the trial, and then 75.00 for the day of hair and then tip I want my money back. The hair stylist, and her assistant were so sweet, but the hair itself was a disaster unfortunately I will not be returning to this salon after they made my wedding day more stressful than it should have been. more

You know Erik is a great stylist when a) you ask for a NEW cut and style the day before you leave on a 2 week vacation, b) you've never styled your NEW DO before and now you are 3000 miles away with no recourse in case it doesn't work out, c) your hair turns out awesome each and every time you style it, and d) you get lots of compliments from your friends and family about your hair! Thank you Erik!!!! more

I've been getting my haircuts with Dina at Roberts of Portland for almost 2 years already! I've tried other places besides Roberts and I can't trust anyone with my hair anymore than Dina. She is absolutely amazing and knows what would look best on you and cuts it exactly the way you want it! The salon is always well taken care of and the hairstylists always look out for your needs. They even offer water and tea before you start your haircut. The only downside is having to drive from Battle Ground to get my haircut, but it turns out to be well worth the drive to get my hair the way I want it! more

When my old stylist left town I was a bit distraught over where to go next. I have extremely curly hair and need someone who is confident and talented. Pros: Amanda, the products, the staff Cons: location more

I have been going to Robert's for over two years now and I love it. It is the best salon I have ever gone to. Pros: Relaxed Atmosphere, friendly staff Cons: A little pricey more

I went in for the first time to get my hair done, and my stylist was great! had worked there for over a year and had a great personality...but when i called to book the appointment, and came in the front desk staff was way too young..and soo unproffesional. there was one more mature lady with blonde hair who was running around like she was on uppers...too much energy if you ask me. I love my stylist..and wish she could come to my house, because that front desk staff has made me not want to come back! Pros: My hair stylist! Cons: the unprofessional front desk. more

I just went into Roberts of Portland for a color correction. I had just had some highlights done at a different salon that had leaked on my roots and were much lighter on the top than the bottom. Thankfully, I was recommended to Roberts by a friend. Amanda was able to completely transform my hair and make it look amazing! She dyed the top portion a deep brown color to correct the roots, added some light brown low lights, and used a brown color/glaze on the rest. She also used a clear glaze to make my hair extra shiny. My hair has never looked better! She was extremely knowledgeable and professional and far exceeded my expectations. Thank you Amanda! I love my hair! Pros: Amanda, professionalism, price of service more

I just got hair and make up done for a friend's wedding and we turned out beautiful. They are fun, funky and funny! The bride and myself had a great time and walked out of there looking HOT! more

As a 20 something year old guy, I've never been to a ""Salon"". I've always done the whole great clips thing. Roberts of Portland was way above and beyond my expectations, and I had high expectations. I expected the stylist to pay attention to what I was looking for and spend detail cutting my hair. That is exactly what I got with Erik. He totally understood what I wanted and understood my hair. He gave me a stylish haircut that is worth $31. Best of all, first time clients get $25 off their first service, so I only paid $6! Guys, don't be intimidated by the feminist perception of these ""salons"". more

Oh, to find a salon with talent ... Lots of Talent ... Pros: Talented Stylists Who Make You Feel At Home, Get Exactly What You Want, Great Parking more

If your looking for a calm relaxing salon experience this is not the place! It is loud and chaotic and all the stylists seemed over booked and tense. I am not sure who is in charge but it seems like it is time for a morale booster. Let's put a smile on our face and enjoy the day! There are plenty of salons with both style and positivity. You won't find either here. Cons: loud, chaotic, unfriendly more

I went to Robert's last week, and had an appointment with Michelle. I have never been able to find a salon that could cut my curly hair to my liking, that has changed now. She did an awsome job, and I would highly recommend her. more

I have been going to Roberts of Portland for about 3 plus years. This visit was the second time I put my trust in Emily to create a new style for me. As with the review I placed in 10/04, I once again have to say AWESOME!! Thank you for a great style, friendly visit and all around professional service. The cut, color and highlights look perfect. I highly recommend Roberts of Portland and Emily. To future success, Anna L. Pros: Great Service, Professional, Very Clean more

Robert's might be a little expensive for some people, but the price is worth it. I've been to other salons which charge more than Robert's, and I was not happy with the results what-so-ever. The staff are very friendly and take the time to listen to exactly what you want. If you're unsure and want suggestions, they'll gladly give them, too. One time I went in only knowing the very basics of what I wanted done, and I let them have a little freedom - a very scary thing to do in some places! But I came out absolutely loving my hair. It's a great place. Really comfortable, clean, and very friendly people. Pros: friendly staff, attentive staff, comfortable more

A big Thanks to Emily for giving me Happy Hair. From color to cut, she created exactly what I asked for. I highly reccommed her. Once again, Roberts came thru to be the professional place for hair. Pros: welcoming, great service, highly trained Cons: , need to adjust more

This is the most beatiful salon in Portland. The stylists are so talented and really make you feel welcomed. It is by far the best salon in Portland!! Pros: beautiful salon, luxurious, talent more

Alex did a great job cutting my hair. He really listened to what I wanted. He also referred me to Erin to color my hair. Erin was also fantastic she helped me find a hair color program that would suit my coloring, personality and budget!!! I'll be going back to Roberts of Portland FOR SURE! Pros: Luxurious, Good Parking, Good Location Cons: Expensive more