Gunn Honda

Beware if you have an after market part on your car. I have aftermarket rims on my car with aftermarket lock nuts. When I brought my car in for an oil change, tire rotation, top off fluids, etc... they could not get several of my tires off. There was a little rust on the lock nuts but nothing to effect the integrity of the lock nuts. They have previously rotated all of my tires several times. No problem then, no problem reported that they saw anything that could effect the removal of my tires. Now there is a problem. So I went to several other mechanics to get the lowdown on what they saw since Gunn Honda seemed scattered in their report. All of the mechanics that I took my vehicle into informed me that the wheel had been over tightened and it stripped the lug from the back of the hub, so thusly it just spins and cannot be loosened. I was also informed, from the other mechanics, that the lock nut was put on incorrectly and that it double threaded the stud which is what caused the problem. Gunn Honda claimed it was the after market lock nut in combo with the rust. Well I took my car into Discount tire and they where able to remove all of the tires except one. Guess which tire they could not remove, the one will the over tightened lock nut with the dribble of rust on it, while Gunn Honda could not remove several of them. It looks like Discount Tire can school Gunn Honda on removing tires.The conflicting report on Gunn Honda's end, and what all of the other mechanics and Discount Tire informed me on the situation, they are weak and do not have the integrity to fix the damages that they caused to my vehicle. Their scapegoat was aftermarket part claim. $320 for a new hub and labor, which I had another mechanic remove, given. Thank you Gunn Honda! If I see you again don't touch the wheels or you are going to have to worry about my foot, not just my lock nuts. more

I thought this was a good dealership. Gunn Honda is darn good at making you feel like you're getting a great deal. You can get an honest and better deal somewhere else. There One Price Is A JOKE if it is not honest! I bought a 2009 Accord EX-L 6cyl and added 18"" wheels and tires and paid over $3,200.00 for them. I called the Parts Department and asked them how much where the original tires and wheels that came off the car they said they are $2,760.00. Total for all the accessories I bought came to over $4,800.00 in accessories alone. The original tires and wheels I did not get back that came off that car. They kept the original tires and wheels without telling me and I did not get any credit for them. I forgot to ask until a few days later. When I called them about this after I paid for them on the MSR Standard Equipment at no extra cost on the sticker price. The sales manger told me they sent the tires and wheels back to Honda and only got $1,000,00 for them. I lost $2,760.00 in tires and wheels. Are we sure they are not in the back room waiting to be resold that I paid for? I will spread the news about this place and reviews if this is not resolved. I should have done my homework before and after I left this dealership, Buyer Beware Unhappy Screwed Customer! Pros: the place was clean Cons: Not Honest more

This dealership boasts about their ""no haggle pricing."" I live in Austin and contacted a salesman for a car I was looking for. He quoted me a price and told me I had to come that day because it was against their policy to hold it (and would not take a deposit). It was 3:00 p.m. on New Year's Eve so I was not able to go. As soon as I told him I could not come and that I was going to pass, he said he would hold it if I promised I would buy it. I said no so he said he would just hold it in case I wanted it. He called two days later and offered the same price. I agreed and asked for it in writing. He verbally told me the price, faxed me an invoice sheet with the price and had someone call from the financial department that quoted the price. I drove and hour and a half to San Antonio. I arrived and he had me sign another copy of the invoice with the price and kept going back and forth saying we were almost through. He finally came back to the table and said he could not honor that price and that his manager insisted on $300 more. I refused and left. He called three hours later to offer me the original price. Dishonest, sleazy and completely unnecessary. This dealership looks good and they say the right things but they are not to be trusted. Pros: They sell Hondas. Cons: Everything else. more