I always feel welcome, there's never a wait.
Why I went: Brake light went on; brakes were vibrating. We first took the car into Firestone who normally does a great job and we still use them. We told them the brake fluid was also a little low. They looked at the car and told us that the brakes were fine, fluid was fine, and the light could be a faulty sensor in the master cylinder but they didn't do that kind of work.
We weren't about to just say okay to the permanently ON brake warning light, so we grudgingly took it into Nissan. We've had horrible issues with dealers in the past, mostly that if their computer doesn't say anything's wrong, they won't try to find the problem.- Lazy and overpriced. Nissan said the master cylinder needed replacement and it would cost $600 + $100 diagnostic fee. Um, that seems a little pricey to replace a $100 part?
So I did some research and found Ben White, a little gem that happened to be super close! They said nothing was wrong with the brakes and simply topped off the brake fluid, which got rid of the warning light.
I've taken our cars in twice since, and am happy with their being vigilant about what other issues there are about the cars and the price tag at the end! Plus, I love that friendly guy with the fluffy beard.