Ben White Automotive

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12538 Research Blvd
Austin, TX 78759

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(512) 506-8008
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Ben White Automotive - Austin, TX
Ben White Automotive - Austin, TX
Ben White Automotive - Austin, TX
Reviews
( 113 )
( 34 )
( 2 )
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( 2 )

Best

Great service, great staff and the coffee's nice too!

Worst

My wife brought our Dodge pickup and Honda CRV in to get worked on. They charged us over $3000 and kept the vehicles for weeks. Other mechanics later informed us that a part we we...

Trustable and fast auto service at a good price 7/21/2009

Very knowledgeable car service up in North Austin. What impressed me most was that they are willing to explain what's going on and will give you the real options. For someone only somewhat ""handy"" mechanically like myself, for instance, they recommended I fix my simple door lock problem rather than pay them their hourly rate to do it. I respect that and know I can trust them to take care of the things I can't handle. Pros: These guys know what they're doing and are happy to explain Cons: none so far more
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Excellent experience with Ben White Automotive 7/11/2009

These guys were exceptionally professional and had my car fixed up as quick as I could have hoped. I'll definitely be back. more
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TRUCK NOW WORKS: TENEAU COVER OFF 7/9/2009

Life has been odd lately, to say the least. But I for one, am getting my sanity back. I am 100% sure along with Gary at Ben White, it was the teneau cover, holding back the wind, and my engine from running properly; that 3 Chevy Dealerships over 1 year, 8 visits, couldn't diagnose, why I was losing power randomly. I have gotten lawyer to help resolve the problem. Now, because Gary Anders from Ben White diagnosed and recommended I have been driving Without the cover, My Chevy Colorado 06 truck is running at optimum performance, almost like a V-8, which is why I bought it. Anyway, I just cannot conceive this has happend to me, I never changed my story, to all 3 dealerships, for over a year, and this June took to an indep. BEN WHITE auto shop, they diagnose the problem within 45 minutes. I have my sanity and safety back, but this is really ridiculous.My biggest problem was the way I was treated, like a girl who did not know her own truck; the things that were said to me, the humiliation, more
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Replaced shocks and master cylinder 7/3/2009

After doing a great job on the work mentioned above, I brought my 1998 Explored back to their shop because there was a loud squeaking in the rear of the car. The sound was especially loud when I drove over speed bumps and other rough places in the road. Gary discovered that the frame that held the spare was loose and was causing the noise. They also discovered that my jack handle, needed to tighten the frame, was missing. They sent me to Ford dealership to replace the jack handles. I plan to use them to keep me running from now on. more
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Mustang Clutch 6/29/2009

I was quoted a fair price; the work was completed on time. The only shop I trust with my pony. Gary is very knowledgeable in all things mustang. Pros: Service you can trust. Cons: None on my visit. more
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Same day Service 6/25/2009

They were able to diagnose the problems with my car and get it fixed in the same day. No problems since. more
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Ben White auto North 5/11/2009

Everyone there from the service advisor to the tech that worked on my 97 Acura were very prompt and friendly. After picking up my car from the shop I noticed that I had picked up a screw somewhere in my tire. The mechanic that fixed my cv joint, threw my car on the lift and plugged my tire for free. I will be going back when I need future assistance! Pros: Friendly, personable. Didn't feel taken advantage of! more
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Friendly; knowledgeable 4/27/2009

I've taken my truck in three times now; I've found Ben White to be prompt and straightforward in their assessments and repairs. They came in under their initial estimate on a major repair I had in January. All in all I find them both friendly and trustworthy. Pros: Trustworthy more
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2005 Colorado 3/30/2009

I took my truck for front end brakes; the service was first rate, fast and very reasonably priced. I highly recommend them. Pros: Example: best croissants in town Cons: What are the drawbacks? more
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Good price, great service 3/29/2009

Took Tahoe in for a radiator leak. They were able to diagnose and fix the problem at what I found to be a reasonable price. Have had no problems since. Pros: Good price, great service Cons: No cons experienced on my visit more
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freindly and easy to work with 3/21/2009

i went in to get a starter replaced and couldnt afford the original price quote i got but when i got there they had found me a better deal.....cheaper priced starter and reduced labor fees. That was nice. the only thing is they should get some kind of bell that will ring in the shop when people come to the office. I waited a while to be helped, overall i liked the service i got. Pros: easy to get an afforable price Cons: What are the drawbacks? more
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honest garage 2/11/2009

We took my wife's car to the location on Ben White and were given excellent, clear and accurate advice and some alternatives to match our cash flow situation. Pros: Customer service is excellent. more
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Fast, Friendly, Reliable, Honest to us Girls 1/27/2009

Everyone there is very helpful and explains the process from start to finish and the possibilites available about the repair. I know that if they say it needs to be done, than it does, unlike others shops who will tell you anything to get your money. I have been going there for a few years now and won't go anywhere else. This is a shop that a Woman, like myself, can go into and know she's getting the truth, and not being taken advantage of. I tell everyone I know to go to Ben White. Pros: fast, reliable, honest to females, good process, answers all questions Cons: don't have any more
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Good honest auto repair 1/6/2009

I had some major work done (over $2000) at the North Location of Ben White Automotive. The guys behind the counter were straight-forward and customer service oriented. The work I had done was completed in a timely manner and with top-notch quality. I will definitely go back for future repairs. more
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Good service 12/20/2008

Very fair and good service. Doesn't rip you off ,but provides a good service with a fair price. They have even not charged me for some minor things. more
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Great Customer Service 12/15/2008

The people at Ben White Automotive North are very friendly and helpful! I have an older car, so I've had to visit the repair shop more than once in the last few months, but each problem has been fixed completely and quickly. more
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Most Helpful Service 12/8/2008

I had an issue with my car and didn't know who to call. A friend recommended Ben White Automotive because they are ASE certified. When I called, the man who answered not only helped me get my car to a drivable point so I wouldn?t have to get it towed, he also stayed on the phone with me until I got to the location. They got my car fixed while I sat in the lobby, and I was out of there in about an hour. It was such a better experience than I had expected. On top of that, it cost me a fraction of what I thought it would cost. Everyone was friendly and helpful, which is hard to find as a woman walking into an automotive shop with no idea what is wrong. I highly recommend Ben White Automotive. Pros: friendly and helpful more
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A friend in the car repair business 10/3/2008

With the wonderful service I received from Andy, I felt like I had a friend in the car repair business. He took the extra time to search for aftermarket parts to help reduce the repair bill. Everything's running great. more
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Great Customer Service and Professional Auto Work 10/1/2008

After taking my car to 2 other mechanics and the dealership, I was impressed by Mike's work. He was able to find what was making a loud sound when I drove (the other mechanics didn't). Work was done well and quickly and I was pleased with the service I received. Also, I felt the cost was reasonable. I will definitely go back when I need to and I'd highly recommend them! more
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Good service 9/19/2008

Got sound advice on how to repair my auto for brake noise. A different shop had not been able to recommend anything. more
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Owner Message

  • Ben White Automotive has been serving the Austin community since 1993. From the original location located at 409 E Ben White Blvd in south Austin, to the north Austin location opened in 2003 at 12538 Research Blvd.
    The quality repair work from ASE certified technicians along with great customer service provided by experienced service personnel is the reason that Austinites keep coming back to us for their car repair and service needs.
    Our affiliation with Napa as a Certified Napa Auto Care Center allows us to offer a nationwide warranty on parts and labor, your repair work is guaranteed everywhere.
    All of the employees of Ben White Automotive are friendly, highly experienced professionals who can properly repair and service your car, no gimmicks, no run-around, We guarantee it.

Editorial

  • Automobile repairs and service performed by ASE certified technicians using the best parts at reasonable prices.

  • 12/27/2006 Provided by Citysearch
Additional information
  • Hours: Mon-Fri 8am-6pm
  • Payments: Visa, Discover, American Express, Master Card
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