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Austin Outdoor Power - Austin, TX - Reviews page 1 - Judysbook

Austin Outdoor Power

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11104 North Lamar Unit G
Austin, TX 78753
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(512) 339-0971
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Austin Outdoor Power - Austin, TX

Reviews

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Best

The folks at Austin Outdoor Power have always been very helpful when we take our mower in for annual maintenance and care. They usually manage to turn around the work in a reason...

Worst

I have to say the knowledge of the staff and the quality of the products is top notch. However; the service after the sale is where they fail...and for me, this is the primary poi...

After the sale service hugely lacking 8/31/2010

I have to say the knowledge of the staff and the quality of the products is top notch. However; the service after the sale is where they fail...and for me, this is the primary point of consideration for any reseller. If you need a quick turn around on a repair, you'll want to look elsewhere. They also have a policy requiring a $25 deposit for repairs...even if it is warranty work...which although not a show stopper, it is definitely indicative of their post sale posture. They perform no initial triage when you drop off equipment for repair and they frequently have long (...as in two weeks) lead times before a repair person makes an initial assessment. They don't offer a "rush" service for an additional fee...its a "take or leave it" approach to customer service. In a nutshell, I love the knowledge of the sales staff and the quality of product they sell, but I absolutely despise their "after the sale" service quality. more

Austin Outdoor Power has TERRIBLE SERVICE! 7/3/2009

This company publishes an email address on their website specifically for PARTS. They have not answered my email after repeated attempts. Does anyone work there? more

Good service at reasonable prices 6/11/2008

The folks at Austin Outdoor Power have always been very helpful when we take our mower in for annual maintenance and care. They usually manage to turn around the work in a reasonable amount of time, and their pricing is also fair. Would recommend them for their service, especially if you want to keep an old, favorite lawnmower alive for a long time! more

knowledge or helpfulness- you choose 11/26/2005

When doing bussiness here, it will depend on the day you go as to the level of helpfullness you get. The staff is knowledgeble about their products, but many of them are less than forthcoming with what they know. If you catch them on a good day, you will be very pleased with you visit. more
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15% OFF all yearly plans
Use YEAR15 at checkout. Expires 12/31/2016

Owner Message

  • STIHL - The Number one Selling Brand of Chain Saws Worldwide STIHL is the trusted name for professionals and homeowners who demand power, dependability and longevity from their outdoor power equipment. For over 80 years, STIHL has led the industry through...

Editorial

  • Outdoor lawn and garden power equipment retailer repairs and sells lawnmowers, chainsaws, trimmers, edgers and blowers; parts available.

  • 7/13/2005 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 8am-5:30pm ; Sat 9am-5pm ; Sun 12am-12am
  • Payments:

    Visa, Master Card, Discover, American Express
  • Neighborhoods:

    North Lamar, Austin

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