I was recommended to come to Alexander's by a friend who raved about their service... I take her advice and turn in a pair of high heeled boots that had a small rip on the side. He says that I would be able to see the stitches a little, I say okay... I understand. 3 days later (Saturday), I walk back to find out he's lost my boots... we look around the shop, he doesn't even remember working on them. A little frightened, I give him my number and leave the shop. He calls me 30 min later and says he found them but would need an hour to work on them. Thankfull that I still have a pair of boots, I don't complain and tell him that I would have to come in on Monday (he is closed on Sunday), because I have to go to work.