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Businiess name:
New Planet Moving & Storage
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Review by:
citysearch c.
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Review content:
This company had some of the worst customer service I think I have ever encountered in my life. Sure they were all dandy and nice when they were talking about money and selling themselves, but once you are in the contract, you are nothing to them but a dollar sign. I hired this company about a month in advance to move my 1 br apt in Texas, to California. we had a date set, yet no one could give me a time window in which the movers would arrive. I called several times to get the time and never could get an answer...so the day of the move I had everything ready to go and waited...and waited...and waited...nothing. I called and spoke to Lauren (one of the managers) 2-3 times in which every time she said she would call the driver and get back to me (which she didnt) The movers didnt show up to my place until 9 pm, and then ended up telling me they couldn't fit their truck in my apt complex and it was too late to rent a truck somewhere, so the move had to be postponed to the next day. I was already steaming...They then told me I was going to have to pay them 300$ because they have to go out of their way to rent a truck and do double the labor of packing and unpacking the smaller truck. I threw a fit but they wouldnt work with me. Lauren told me we would speak about a discount because of the issues at hand and how my early morning departure now was ruined. She ended up telling me I could pay 200 instead of 300 for the shuttle fee. HA..ok.
The movers showed up the next day, took my stuff and I finally left...I then called and spoke to Moses who is apparently the owner of the company and also a COMPLETE IDIOT. I told him that he was running a crappy business and that I would make sure everyone I know makes sure to never use his company. I tried telling him several times I could not afford the shuttle fee and it wasnt my problem that they brought a 70 ft semi to an apt complex. And after them showing up to my place at 9 pm which is completely unprofessional, I feel that I really deserved some sort of discount considering it was a 1500$ bill! He pretty much down talked me, and then told me if I didnt want to pay then he would cancel the whole thing. I let him know that any wise business person would rather take a 200 cut than piss off the wrong customer and lose business. He then offered me a discount...wait for it....$66
yah I said it $66......where did he pull that number from? I will never know. I am SO done with this company. Oh and when they delivered my stuff in california, my 1,000$ dresser had a gigantic chunk taken out of it. Awesome. DO NOT USE THIS COMPANY and if you do, YOU WERE WARNED!
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