Esspa Kozmetika Organic Spa

I SPENT AN ENTIRE DAY HERE! IT WAS GREAT. EVERYONE WAS SO PROFESSIONAL AND KIND.I HAD THE BEST FACIAL I HAVE EVER HAD. MY MASSAGE AND BODY WRAP WERE TERRIFIC ALSO. THEN TO FINISH THE DAY, I HAD A MANICURE AND PEDICURE. THANKS TO GINGER, JENNIFER LEE AND AMY FOR MAKING MY DAY AT THE SPA SO SPECIAL. more

Eva, I just wanted to publicly say thank you again for a wonderful facial on Thursday. It was really nice to see you. My face feels great! It was a nice evening - I was so relaxed. And my like my eyelashes! Ooh la la. - Love, Nancy Pros: An owner who loves what she does, knows more than anyone but is humbler than others Cons: nothing at all more

Excellent massage and pedicure. Great service from the staff, very accomondating. Great location too. Would definitely consider if planning group spa day! more

I visited Esspa for the first time today, and even though it was a short visit for a waxing service, I left quite impressed by the staff . Both receptionist's greeted me with big smiles and were very pleasant. Heck even though I didn't have any quarters for the parking meter, they took care of it for me. I don't think there is much more your receptionist(s) can improve on. After filling out the paperwork and handing it in, I didn't have to wait long before Audra came and introduced herself to me as the one who will be doing the waxing. At no time did I hear the usual "NEXT" like some other places do. It was nice to be treated well and be given personal attention even for such a small service. This was my first time at getting anything waxed so I didn't know what to expect. Audra was very nice and was easy to talk to. It went by quick and painless, not like I imagined it to be. However, while I was waiting I noticed all of the magazines in the waiting area were for women. If you want to welcome male clients as well, you may want to add a few that we may like such as weekly news or travel magazines. It took quite a while to build up enough nerve to go to a spa but it was a very pleasant experience and I would like to do it more often so look for me to go back for a manicure and pedicure soon. They say that first impression mean a lot, and with this being my first time at Esspa, by the time I left all I could think of was "WOW!". Thank you - Richard. Pros: Nothing like it; Professional service with a smile; Knowledgable Staff Cons: can't think of any more

I am a huge fan of ESSpa Kozmetika and decided to check the reviews on this webpage... I am shocked to read the most recent comment bashing the spa and its employees. My friends, family, and myself have been going to ESSpa for quite some time now and have had nothing but impeccable service. The employees, especially the receptionists, have always been extremely welcoming and helpful. My close friend's grandmother, who often needs special assistance at the spa, raves about her experiences there, particularly involving one of the receptionists, Karen. The services are excellent and of course there are occasional miscommunications, but the staff has been more than willing to solve any problems in a swift and gracious manner. I am an avid believer that the customer is always right (a sentiment that ESSpa has always followed) BUT as for this young woman's problems at ESSpa, I think it is apparent that she may have some issues of her own. There are certain rules that one must abide by. Famous institutions with the most impeccable service still have rules and regulations. And a side note for the writer of this outrageous and incorrect attack on ESSpa, please learn the proper usage of the word sadistic. I recommend not using vocabulary that you do not fully understand. more

I was a faithful EsSpa customer for ~2 years for facials, pedicures and waxing. It cannot be disputed that the spa technicians and the quality of services are top notch. HOWEVER, there is a lot more to the spa experience than that. It is supposed to be just that--an *experience*--and the management at EsSpa (particularly the outrageously snotty receptionist) may ruin the nice feelings you have after being pampered during services. I routinely waited in the lobby for upwards of 30 minutes. One time the receptionist forgot about me, though I inquired at the front desk twice. When I inquired a third time, I was scolded for having waited so long (wtf?). Unless you have LOTS of time to wait around, I wouldn't recommend booking services there. This also stresses out the technicians, as it is up to them to "fit you in" despite scheduling mishaps. I've had numerous other horribly rude and unsatisfactory encounters with the receptionist/manager woman at the front desk. One time I came out with a bit of a red/broken out face after a facial and she made an inappropriate comment, something like, "oh, your face...you poor thing!" (hello--someone that works at a spa should know that redness after a facial is quite normal). Last straw and why I won't be going back again--I purchased a $55 facial product a couple of months ago after a treatment. I opened it up last week to use it and it was completely rotten...unusable...smelled horrible and had separated into a little pool of water and some brown chunks. I checked and there is NO expiration date indicated on the product so I went in to EsSpa to ask for a replacement. The receptionist was visibly disgusted by my request. "Well, if you had bought it like, two days ago, I might give you a new one"..accused me (in a very loud voice) of "putting something in the product" and told me there was no way I could get a refund as I "should have used it already". I left my name/number for the owner, but never received a call back. Pros: quality of spa services Cons: horrible customer service, sadistic receptionist/manager more

My family sent my mother to this spa for several treatments for her 70th birthday. She did enjoy the services. However, the spa modified a published "30% off" coupon that resulted in less of a discount for us. After repeated phone calls by the birthday girl and me, we were promised that the manager would follow up on the coupon dispute, and did NOT. The spa split the "30% off the regular price of any individual spa treatment" coupon from SpaFinder between two services. This is NOT the published offer. There were no restrictions upon which service the customer applies the coupon. Nor does it say that the spa may apply the coupon at their discretion, such as splitting it between less expensive services. This is dishonest, if not illegal. I am not sure why this spa is so highly rated!! Customer service was mediocre at best. The was our first experience with the spa and we will NOT return. Since this was a group gift, ESSpa lost multiple customers. Pros: Competent service providers. Cons: Poor to nonexistent customer service. more

My name is Pascualin Martinez, my wife and I was just in the Pittsburg area on Aug 8th - my wife and I had shceduled an appt. for her and a friend of ours while i went to the pittsburg steelers game that evening. When we arrieved I was impressed on the way your staff attended my wife and our friend and how friendly everyone was. Before schedualing the appt. I had call other spa in the local area and esspa seemed to be the best both viewing the web page and your attention over the phone. I also hade a special request to get some flowers and your staff member was kind enough to call me when the flowers arrieved. That made me feel that you establishment is dedicated to customer service. And also efter the service we recieved a post card from your establishment expressing your apreciation and also a discount on our next service. If any one is trying to deside where to go for a good spa treatment look no further this is the place to be pamperd. ~ Thanks again, Pascualin Martinez. Pros: Friendly, caring staff. Great service. Neat place more

I thought about going to this spa but after reading all of the snippy "had to have the last word" and retaliate comments the lady that i will assume owns the place wrote saying "oh well, you should say thanks to us" I am definatley not looking for this kind of treatment. As a business professional, I could get smart allick commets anywhere else in the city for a lot cheaper such as a $2 coffee. I think its nice you try to reslove the problems but your attitude sure does shine! Not how you run a business! Not to mention your responses still sound like you were in the wrong. The customer is always right. more

This was my first visit to Esspa. I can't believe I have never been here before. As much as I still adore Eva Szabo in Pittsburgh, I feel this place is SO much nicer and just better ambience in general. They sell beautiful, organic skin care. It is a gorgeous, clean, absolutely beautiful salon in a really cute part of Aspinwall. The front staff, especially Karen, were so accomodating and pleasant. Lois gave a wonderful , relaxing massage. I will be back for a massage for sure and will recommend Lois to my friends & family. The treatment rooms are so serene, clean and blissful. I can't say anything negative at all about this place. Pros: Cute Area, Gorgeous Salon, Organic products Cons: None more

I have been to this spa many times over the course of 5-6 years. Each time the spa staff seems to get more and more rude. Not usually the girls completing the services, but the front desk staff, or the people answering the phone. Spa services should be something that is pleasant and stress free, although every time I find myself scheduling an appointment, I am stressed. Do not use their online booking option. They do not check it, and they never call you back. So you are left wondering if you have an appointment. Only to call days later to hear, "sorry we didn't get back to you, but we are all booked now, they probably did not call you back because we are booked" You should let the customer know ASAP if you can not accommodate them so that they can look to book an appointment elsewhere for the occasion. For this upcoming special weekend, I was unable to be accommodated for this exact reason, and now it is just easier to find a new spa and not deal with these issues. It is just not relaxing anymore. Pros: Great product line Cons: terrible customer service, very rude and unaccomodating. more

My husband surprised me with a gift certificate for a mani/pedi, facial and massage. From the moment I walked in the door of ESSpa, I was amazed at the quality of service. The receptionist greeted me warmly and was very attentive to my needs. Not only did she walk with me to the seating area and take my coat, she smiled and made eye contact with me. The massage was fantastic! The perfect amount of pressure and the right amount of time was spent on each part of my body. The relaxation area in the loft is a wonderful place to pause between treatments. I felt the effects of the day well into the evening. Pros: massage more

I have been reading about the benefits of infrared saunas and was so happy to see that ESSpa got one. I have been there twice just to use the sauna and it is amazing! It is very relaxing and definitely worth trying. Also the staff is very nice and accommodating. I have also been to ESSpa for a deep tissue massage and it was great! I highly recommend ESSpa. Pros: Sauna, great massage, nice staff more

I just made my first appointment and the girl was so pleasant and answered all my newbie questions. And my online purchasing experience was great! Nice selection of gift cards, easy to navigate website and very clear and simple purchase process. The customer reviews (of the actual treatments) and photos of your spa were the two reasons I chose ESSpa over others. It helped me to feel more comfortable making the selection without yet experiencing it myself. I am really looking forward to my visit. Pros: Attentive Staff, Atmosphere, Selection Cons: none more

At first I wasn't bothered, but thinking about it now, I am. My wife was given a $150 certificate to this place from a relative. She was very excited. Unfortunately, at the last minute she had to cancel (family issue). I understand a penalty charge - my wife even volunteered one. But no business should take the entire value of a gift card for services not rendered. I understand that ESSPa was out some profit for a last minute cancellation (assuming they would have been fully booked). However, my wife spends a lot of money on personal services, and could easily have become a lifetime client of ESSPa. Now she'll never bother going there. I hope the $150 was worth it. But the idea of a spa being cheap like this doesn't sell me on the whole "luxury" concept. If they nickel and dime on something like this, i just wonder.... Pros: Probably have decent services Cons: Cheap more

I was in the market for spa certificates for Christmas gifts, and was so excited when I read Esspa's black friday ad on their web cite. I drove across town at four am to take advantage of the "buy one get on free certificate offer". The offer should have said buy one as a gift and get one for yourself! The certificate that you purchase is a regular gift card, but the free certificate is a piece off paper that says"Black Friday Bonus Certificate." How could anyone give that as a gift? Due to medical reasons, I am unable to receive spa treatments and am now stuck with these certificates. I feel tricked. Other people stood in line for an hour in the cold at four in the morning to find out the free certificate came with many restrictions. A lady in front of me in line drove all the way to Esspa to buy certificates for her Bridesmaids in her wedding-only to find out that the free certificate expires April 1stt and her wedding was not until August. The web cite should have been specific about this promotion instead of tricking people into being there at 4am for a bogus certificate that can not be used as a Christmas gift. Pros: Erin and Bethany are great! Erin gives the best facial I have ever had! Cons: The staff is rude and the services are overpriced. more

ESSpa has truly changed my outlook on customer service. Every single person that I met was nothing but nice to me while I was there this past Saturday, November 17th. I was greeted promptly and cordially as soon as I walked in. I was offered a cool and refreshing drink while I filled out my paperwork. I was escorted personally to the back by the young lady that would do my facial. That room in itself was the most relaxing place that I had ever been. She was very attentive to my needs, making sure at all times that I was comfortable and relaxed. My face afterwards was so smooth and soft. My skin is a little on the sensitive side, and not once did I feel that unknown burning sensation. I was then taken directly to the young lady that would be doing my manicure and pedicure. She was very friendly and talkative while not being overwhelming or pushy for information like some nail technicians can be. We went into the pedicure room and she made me feel like I was the most important person in the world, sitting on those comfortable couches. I was then taken to the wonderful massage room. The one with all of the dark purple, that was simply amazing. The woman has hands of gold. I felt every ounce of stress just drip away. The time didn?t fly by either; there was no ticking clock tracking my time. Thank you so much for creating your diamond in the rough. I had an absolutely awesome time and can not wait to spend more time with you and your attentive staff in such a relaxing and rejuvenating environment. Don surprised me with the gift of coming to spend the afternoon and it was by far the best present and surprise that I have ever received. A million thanks! ~ Chandra P Pros: Amazing rooms, highly professional staff, no pressure Cons: none more

everyone is entitled to their own opinion. I know personaly how the employees are treated, and the only reason Scott and Eva don't know this as well is because the girls walk on egg shells and are scared to death to speak up, for fear of losing their jobs. If the truth was told about ESSPA it's a boot camp! As far as the great birthday gift... it was a gift certificate that was not used and Eva needs to realize money doesn't matter to everybody. People who are happy with their lives, and themselves dont need money nor do they try to buy others. Write back soon Scott! more

I have been here before (as well as other places) but I have never experienced anything quite like yesterday. My boyfriend made all the arrangements and didn't tell me anything except that I would be picked up around 10am and I was not supposed to make any other plans for the rest of the day. So at 10 a limo picks me up and delivers me to ESSpa. They had champagne and strawberries waiting for me and showed me to the lovely (redecorated since I was there last) locker room where I changed into a fluffy white robe and slippers. The next 8 hours are a bit of a blur but by 6pm, I felt that I had been on vacation for a week. And when it was time for me to change, there was a beautiful new dress for me to change into (my boyfriend had dropped it off while i was having a facial - which, along with the my stone massage, body wrap, sugar scrub, manicure, pedicure and incredible makeup, were simply fantastic. I don't know how much he spent but whatever it was it was worth every penny. I left glowing from head to toe and have never felt or looked better. The entire staff (and I think I met everyone) from front desk to the cleaning lady was so nice and treated me like I was the only person there. I will never forget it. Pros: Incredible, attentive staff. Ambience. Great Treatments. Cons: Can't think of any more

I have never written a review before; however I believe this review is way overdue. I have known Eva for over 8 years. There was an apparent misunderstanding by a prior employee in relation to my prior wonderful appraisal of Eva and of her staff. I am a long standing client and I am writing to tell each reader how wondeful Esppa is. Prior to meeting Eva, I had many facials; none of them even came close to the facials that I receive from Eva. I had moderate to severe scarring from acne and after years of Eva's unique and expert facials, dermabrasion and of using Eva's remarkable products, my scars are barely visible. I am over 50 years old and Eva's expertise has helped my skin more than I could ever put into words. She knows skin more than anyone I have met! The massages provided by Esspa are extraordinary as well. With chronic back problems, I receive consistent massages from the staff and I can honestly say, without them, I don't have a clue what kind of pain I would be in. So, I feel badly for the prior employee who feels the need to try to put Eva, her staff, and the spa down. This is a fantastic spa. I recommend this spa to anyone who wants quality services. Eva is an incredibly generous person who strives for excellence. My hat is off to her and her staff. Way to go Eva!! Pros: Everyone and everything Cons: none more