I have been to this spa many times over the course of 5-6 years. Each time the spa staff seems to get more and more rude. Not usually the girls completing the services, but the front desk staff, or the people answering the phone. Spa services should be something that is pleasant and stress free, although every time I find myself scheduling an appointment, I am stressed.
Do not use their online booking option. They do not check it, and they never call you back. So you are left wondering if you have an appointment. Only to call days later to hear, "sorry we didn't get back to you, but we are all booked now, they probably did not call you back because we are booked"
You should let the customer know ASAP if you can not accommodate them so that they can look to book an appointment elsewhere for the occasion.
For this upcoming special weekend, I was unable to be accommodated for this exact reason, and now it is just easier to find a new spa and not deal with these issues.
It is just not relaxing anymore.
Pros: Great product line
Cons: terrible customer service, very rude and unaccomodating.
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