I am a huge fan of ESSpa Kozmetika and decided to check the reviews on this webpage... I am shocked to read the most recent comment bashing the spa and its employees. My friends, family, and myself have been going to ESSpa for quite some time now and have had nothing but impeccable service. The employees, especially the receptionists, have always been extremely welcoming and helpful. My close friend's grandmother, who often needs special assistance at the spa, raves about her experiences there, particularly involving one of the receptionists, Karen. The services are excellent and of course there are occasional miscommunications, but the staff has been more than willing to solve any problems in a swift and gracious manner. I am an avid believer that the customer is always right (a sentiment that ESSpa has always followed) BUT as for this young woman's problems at ESSpa, I think it is apparent that she may have some issues of her own. There are certain rules that one must abide by. Famous institutions with the most impeccable service still have rules and regulations. And a side note for the writer of this outrageous and incorrect attack on ESSpa, please learn the proper usage of the word sadistic. I recommend not using vocabulary that you do not fully understand.
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