My family sent my mother to this spa for several treatments for her 70th birthday. She did enjoy the services. However, the spa modified a published "30% off" coupon that resulted in less of a discount for us. After repeated phone calls by the birthday girl and me, we were promised that the manager would follow up on the coupon dispute, and did NOT.
The spa split the "30% off the regular price of any individual spa treatment" coupon from SpaFinder between two services. This is NOT the published offer. There were no restrictions upon which service the customer applies the coupon. Nor does it say that the spa may apply the coupon at their discretion, such as splitting it between less expensive services. This is dishonest, if not illegal.
I am not sure why this spa is so highly rated!! Customer service was mediocre at best. The was our first experience with the spa and we will NOT return. Since this was a group gift, ESSpa lost multiple customers.
Pros: Competent service providers.
Cons: Poor to nonexistent customer service.
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