I visited Esspa for the first time today, and even though it was a short visit for a waxing service, I left quite impressed by the staff . Both receptionist's greeted me with big smiles and were very pleasant. Heck even though I didn't have any quarters for the parking meter, they took care of it for me. I don't think there is much more your receptionist(s) can improve on. After filling out the paperwork and handing it in, I didn't have to wait long before Audra came and introduced herself to me as the one who will be doing the waxing. At no time did I hear the usual "NEXT" like some other places do. It was nice to be treated well and be given personal attention even for such a small service. This was my first time at getting anything waxed so I didn't know what to expect. Audra was very nice and was easy to talk to. It went by quick and painless, not like I imagined it to be. However, while I was waiting I noticed all of the magazines in the waiting area were for women. If you want to welcome male clients as well, you may want to add a few that we may like such as weekly news or travel magazines. It took quite a while to build up enough nerve to go to a spa but it was a very pleasant experience and I would like to do it more often so look for me to go back for a manicure and pedicure soon. They say that first impression mean a lot, and with this being my first time at Esspa, by the time I left all I could think of was "WOW!". Thank you - Richard.
Pros: Nothing like it; Professional service with a smile; Knowledgable Staff
Cons: can't think of any
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