Dick Hannah Acura of Portland

I am ALWAYS pleased with the service I get on my Kia. They are friendly, knowledgeable, helpful....I just can't say enough! I would recommend Dick Hannah Dealerships to everyone! more

Service was good and workers were very nice and patient. more

This place is a little gem on the East side. It is the only business I drive beyond 82nd and well worth it. When a service light goes on, I don't have even the slightest bit of hesitation before calling to make an appointment. Every step of the way this place wins the lifetime service award in my book. Hands down, Dick Hannah exemplifies my ideal customer service experience:\r Call to make appt: FRIENDLY, accomodating, not rushed, feels like I am their most important call that day.\r Call to reschedule: FRIENDLY, understanding, accomodating, happy to keep me happy.\r Arrive: No waiting. ALWAYS drive directly in to be greeted by the person I am told will be assisting me on the phone. They are clean, professional, well-spoken and always seem to be in a pleasant mood. They are not pretentious or fake. \r The waiting/business area: Clean, airy, comfortable, quiet. Through the windows you can see either outisde or to the tech area, The furniture is well-arranged in different ways within the room so it feels private. No bright fluorescents. Every time I've been there, I get LOST in what I'm doing. It calms me instead of the usual 'climb the walls' can't-wait-to-get-out-of-here feeling I get in waiting areas. I could care less HOW long it takes to service my car. \r Service items are brought to me as they are found and presented like I know cars. I appreciate that it's not simplified like I don't just because I'm female. They are honest and realistic about repair timelines and prioritize them to help anticipate and plan. \r Exit: Easy to pay, no extra charges and a freshly cleaned car to get into.\r I thought I was loyal to lexus for life, but this place changed everything. \r Dick Hannah and Acura are the best for the car AND the service. Enjoy! more

I am a customer for life member and have had an excellent experience with Dick Hannah Honda service. I recently went to another dealership for maintance on my car and they wanted to charge me $500.00 wereas at Honda for the same service they only charged me $200.00 plus I got a free rental car while my car was being worked on. The team at Honda even follows up with a phone call to you to see how your visit went. I stand by Honda, the service people there are all warm and friendly and will go out of their way to help you with a problem. I strongly recommend Honda if you are looking for an enjoyable and affordable service. more

I have now had two cars that a have been no where else but to Hanna. Iam a ""Customer for Life"" and will stay so.When I sold my first car - being able to access the service records and have them supply the confidence for the new buyer gained us both a ""sale"" .I sold my previous Hanna purchased car and the buyer kept taking it to Acura for service!!\r \r The Red service team handles all my needs and the staff right - fro mthe on line service scheduler to the cashier are all very very helpful!\r \r Thanks more

I have taken my car to Dick Hannah in Vancouver for everything. They always get us an appointment right away and always communicate with us exactly what's happening with our car. Just recently a check engine light came on in our car suddenly. We took it in right away. When we found out what it was we were worried we would not be able to afford to have it fixed. Dick Hannah cared about our safety and helped us get to a price we could afford! It was so amazing to be helped out like that. I would never go anywhere else! more

Wonderful Service as always. I won't take my care anywhere else but Dick Hanna, Thank you for being there. \r Danny Tehrani more

I don't think I've ever had better car repair experiences than what I've had at Dick Hannah Honda in Vancouver, WA. I received first class treatment and everyone was very professional. I also felt like they were extremely trustworthy, which is high on my list when it comes to car repairs. I wouldn't think of taking my Hondas anywhere else. I highly recommend Dick Hannah Honda. more

Okay, to say I am not a car person ... well, I so dreaded the process of car shopping that I had been driving my very indulgent mechanic's loaner for three weeks. I'm taking time to comment on my salesman, Tan Nguyen, at the Dick Hannah Hyundai dealership in Portland. I set out last Saturday as I had on two previous car-shopping forays, for what I feared would be a tedious and exasperating experience. (In all fairness, the previous car dealer visits went okay.) Salesman Tan took care to size up my needs and my attitude about automobiles (I keep my cars for ages) and intuitively guided me toward what I needed and what pleased me and nothing more. While I arrived with the Elantra in mind after grudgingly done research, I was open to looking at other cars on the lot (some more expensive), but he kept me on track by reminding me of my priorities. He didn't waste my time at all. I was impressed by his informed and detailed opinions about each make and model I saw there and others I mentioned from my prior experiences. He knew which would or would not suit me. Tan seemed rightly proud of his officially certified expertise on several makes of car and was generous with it. The test drive went well, the Elantra does impress. Tan was instructive, even amusing, throughout. I believed I don't go for gizmos in general, but his confidence in the value of each feature was convincing. Later, during the transaction, he was respectful of my wishes and helpful as I thought through my options. Once the sale was closed, his service continued: Tan kept my flagging attention as he explained my new car's accompanying literature. He set up the blue tooth and made me practice. He followed me home in the old car, gave me a few more Elantra lessons in my driveway and got a colleague to follow us for his own ride back. He has since called to make sure everything is working well and offered me further blue tooth training if I visit again. I'm giving my salesman credit for a painless, pleasant experience, but I'd be fair to note the professionalism of Dick Hannah, the dealership that chose to hire him. Tan is a recent transplant to Portland. I'm a native. He seems to get us. more

I had a great buying experience at Hannah Accura, with a professional sales person James Binder. The deal was made quickly and accurately, and I got the car I wanted. Thank you. more

my vw bug needed service for a recall. i made a appt on the day that would work best for me, they are very flexible with getting you in.they arranged a ride back to my home and also back to pick=up my car.the person that handled my appt. FI..was so friendly and helpful (she has assisted me in the past ) she called to tell me the car was done and arranged the shuttle to pick me up for a ride back to the dealership..my experience @ the vw dealership has always been very positive ! more

My Honda Fit needed service for a recall. I called and they gave me my choice of days and times. I picked a saturday slot (yes, they are open on saturdays). The service center has a drive up covered area so you don't even have to step out in the rain. They promise you a finish time and have deleivered both time I have had my car serviced. The waiting area not only has a TV to keep you occupied, there are also several computers you can use to surf the web or check emails. They also provide a shuttle service to take you to work and bring you back. Overall , I can't think of a better experience over all the years and all the places I have cars serviced. Keep up the good work! more

I recently received a a factory recall notice for my 2006 Odyssey. I immediately called Dick Hannah Honda to set up an appointment. They got me right in and replaced the parts. They even got my car finished before the promises finish time by several hours. Great service, even better people!! more

Just had a great experence with the Dick Hannah Honda Service department. Che was a great service writer and kept me informed as the service was being done. I was provided a car thru Enterprise Rental at no cost which in it self was a great experance. Wil be using them again. more

It's alway a ;pleasure to work with Dick Hannan on getting my car serviced. With the free WI I'm able to work will they are servicing my car. And every time they complete the work quicker then they estimate. more

I had a great experience at Dick Hannah. Everyone is always nice and kind to me and my girls. I had to take my van in to have some work done on the brakes do to a recall . I was able to get an appointment the next day. They arranged for a complimentary shuttle to take me home and to pick me back up. They even washed and vacuumed my van out. Keep up the GREAT SERVICE. The young lady I always work with is always nice and kind to me. Her name is Natlie. Thank you. more

I had a great experience with Dick Hannah. My airbag light was on and I needed a new seat buckle. I called and was able to make an appointment for the next day. They arranged for a complimentary shuttle to take me back to work. Once me car was finished the shuttle picked me back up, great service! My car was also washed a vacuumed, which I was not expecting. I had a wonderful experience! more

Very prompt service. Got an appointment when I needed it and it was completed when promised. more

Good service. Details were clear and explained all work being done and cost. more

I have been to Dick Hannah many times and they provided excellent service on my last visit. They did excellent they were done before they said that they would be, they washed and vacumed my car out which was above and beyond. They did offer me a shuttle but since the time expected to be finished was not long at all I just walked to a nearby store. Dick Hannah did a job well done!!!! more