Capital KIA

When I went to capitol kia I met Joshua cherryand he was so helpful. I traded my tahoe in and he got me into a mazda cx-7 and I love it. I will refer many people to Josh because he is now my friend. Anjannette Smith more

When I went to capitol kia I met Joshua cherry and he was so helpful, I traded my tahoe in and he got me into a mazda cx-7 and I love it. I will refer many people to Josh because he is now my friend. Anjannet Smith more

Yes, I'm in a Kia..optima SX Turbo ... and I couldn't worbe having more fun. My 2007 BMW 550i just ran out of warranty and their service dept told me it needed over $4000 of work.. mostly on things that were "fixed" under warranty . Rather pissed off I headed around the corner to Kia to drive the new optima for grins. Amusingly had just read the review of the 2012 turbo while at bmw. :) I was greated by what loooked like a former lineman for the Vikings, "Big Wayne". He was the easiest going sales guy Ive met in my 14? car purchases so far. I hopped in one of the optimas and went on my usual test drive....183 to 360 to old spicewood. Anyone who knows the area knows its the funnest drive around. The Kia handled nearly the same as my 550.. just lighter and it was working. Went back partly amused and partly befuddled that I could like this car that much. Ive had several bmw's, lexus,infiniti's that didnt make me feel that happy/goofy. Wayne and I haggled over pricing... he got me the price that was at the edge of my mental buy price and we set a time for the following day. Later that day I brought m y5 yr old daughter to "OK" the car... and she decided I should forget red and get black "you will get more police in red , daddy". Kid is smart.... next I drove off in my car and have been drivin the heck outa it since. Go see "Big Wayne " over at Cap Kia......he's an all-star! PS... I have yet to find the Bill Dickinson guy from the ads... more

I love my new pretty SUV!! Service was great. All the guys are so sweet. If you want great service and a Amazing, great, wonderful new car go to Capital Kia on 183, Austin, TX. And by the way They have the HOTTEST salesmen Ever!!!! :) more

Good: Initally the car. Bad: Deceptive in agreement, told car had 3 mo, 3000 mi warranty, then to not because car had 120k mi. Had issue less than a week of having car and had to threaten lawsuit to get it fixed. today 2574 later had same problem this time due to improper installation caused failure resulting in another $150 out of pocket on 5/17, plus $125 towing in addition to the original $213 paid Capital KIA to fix the problem the first time on 2/11. All they do is pass the buck and hide behind phones vs addressing the problems.. Improvements: I would not recommend Capital KIA to my worst enemy. Hire sales people and service people with ethics and people skills.. Other: Capital KIA you owe us $488, not cpunting time, aggravation and having a car out of use multiple times.. more

WOW reading every single review made me aware NOT TO STOP BY Capital Kia, even for a flat tire! Thank you everyone who submitted a review! taking my money elsewhere! more

Car was there for repair, couldn't afford it right away, had it towed, many parts now missing, Service Mgr. said he wouldnt do anything to help. Said they are not responsible for theft on their property. Car was locked, no indications of anyone breaking in, they were the only ones with the key, and besides, who would steal parts from a Kia Spectra motor. They use these parts to put in other peoples cars to repair them I suspect. Lets see how profitable we can make the service department hey! Carlos the service manager is something else. Approximately $2800.00 worth of parts I was told. Spoke with supposedly 3 General Managers Jason, Brandon, and Cody, and have not even gotten a call back from them. Will now escalate the issue to the corporate office. I have 3 other Kia's purchased from another dealership, Its not the vehicles, it's the thievery that goes on and the dishonest and disrespectful way they have treated me at this dealership. If you do business with these people, expect the worst down the road. more

We bought a Sportage 2009 LX on Labor Day last year. We now need something larger and have been looking to trade it in.We know we won't get alot back but not expecting to hear what we did. We were only offered 9050.00 today, from the end of June we were offerer 15,000 wow, has things changed in 1 month, plus we found out you can get the same trade in value for a plain jane Optima vs. Sportage with leather seats, sun roof, 6 cd changer. Please explain WHY!!!!! So please do not BUY KIA !!!!!!! you will loose your BUTT!!!!! more

The past week was a horror. Went in on April 29, 2010 bought a 2005 Kia Sorento. Signed all paperwork (contract) and gave my down payment of $1000. I get a call on May 3, 2010 that the bank did not want to finance me and I needed to return the car or the will have to come pick it up. I told the person I had no problem bringing the car back but I wanted my down payment refunded. The guy told me to come in and he would have a paper for me to sign, that I returned the car. When I get there the person who I talked with by phone was not "available". He was with another guest making a deal. So they sent out a salesmen that I dealt with also. I asked him where was my down payment and he stated it was in accounting and would not be available until after noon the next day. He also did not bring the paper I needed to sign and I said I did not feel comfortable leaving the car and had no paperwork. I went ahead in left after feeling intimidated when I asked for him to sign my paper that I was returning the car. I said I would be back tomorrow to pick up those checks. The next morning I went straight to my bank to cancel those checks I wrote to Capitol Kia for the down payment. I felt that these people were trying to scam me and giving me the run around. Also when I get back to the dealership the guy only gives me one check and said the other check was already deposited. I new then that these people were trying to take my money and also they broke their contract agreement. Also as I was leaving the dealership I noticed the car was up for sell and was being showcased. I took pictures as proof that the car was being sold again. By the way the cancellation of my checks that I wrote were processed in the nick of time. They did not get a dime from my bank account. These people give car salesmen a bad name. I will be pursuing a lawsuit against them. more

I guess this is kind of a guilty pleasure, reading these horror stories with Capital Kia. Not sure if it's "misery loves company", schadenfreude, or what, but it is oddly entertaining. Mine is not as bad but still worth telling. My wife and I went there a couple years ago to check out the $7900 Rio. We were immediately told they didn't really have any in stock, and by the way it doesn't have power ANYTHING and no A/C. No A/C? How the frick can they sell one of those in Austin? Thus the A/C must be a $4000 upgrade. Anyway, we started looking at Sportages and so forth, and said we might be able to do a deal if we can get a good trade-in on our car. After waiting around awhile, they came back and offered us half of what the blue book was. I was appalled and immediately got up to leave. The salesman tried to convince me to stay, but I said we were hungry and were on our way to lunch but we might come back. He started calling out after us and right when we got to the door, a sales manager literally jumped in front of the door blocking our exit and said "we'd really like to do a deal with you". I politely told him my wife is hungry and we want to eat Mexican food. His response? "We've got pizza right here!" with a look that challenged my intelligence by passing up cold stale pizza. I repeated, "We want to eat Mexican food, so unless you've got some fajitas sizzling, we are leaving". He looked really PO'd and for a minute I thought he might permanently block the exit, but after I shoved by he reluctantly let us go. Needless to say we did not go back, and had a couple laughs over margaritas and quesadillas. In a way I kind of feel sorry for some of the salesmen--the good part of me wants to believe there's a good part of them that is just sickened by what they have to do on a daily basis to make a sale. But then the bad part of me beats up the good part and I end up despising them. I do have to admit--I'm almost thinking about going back there so I can write a new story! :) more

My husband and I stopped in on a whim to see what was available. As soon as we drove in, we were greeted by a salesman. We told him exactly what we needed, we had nothing for a down payment and had my '92 car for a trade in and also told him what we needed for a monthly payment. My husband told him that we did not want to waste his time if he could not do anything for us. The salesman understood and proceeded to show us an 09 model. He took us on a test drive . the car itself was ok, not really what I wanted but asked if we wanted to crunch the numbers. We decided to see if we could afford the car. Turns out, after many "let me go talk to my manager....." , the payments were simply more than we could afford. We both told him we would need to go home and crunch the numbers to see if we could make the purchase and that we could not make such a big decision without making sure we could comfortably do it. He kept expounding in the 10 yr/100,000 warranty, "it's a new car... blah, blah, blah. wE KEPT TELLING HIM WE COULD NOT AFFORD THE PAYMENTS, THANKS ANYWAY. So, after a bit, he relents and asks what I would like to do, I tell him this car is more than I am wanting to spend , I would like to see what they have in used. He than says, Ok, lets go look at the used cars. Then he says, I'll be right back, I need to talk to my manager. He comes back and then tells me that since I am a first time buyer( my husband purchased my 92 in his name) I would not be able to get a loan for a used car, only a new car. WTF??!! His sales mgr comes in with the hard sell and that the offer they gave us was as low as they could go. Once again, my husband tells him that it is a good deal but we cannot afford it. He then tells us again what a great new car it is with a great warranty. My husband asks him what good would that do when the car gets repossessed because we cannot afford the payments? I finally have to tell them for the last time we cannot afford the car and that we will have to walk away. They only cared about the sale. more

I visited Lamb's Tire for my 30K mile checkup and they told me (and I trust them!) that my rack and pinion was seeping, and would most likely need to be replaced. It's a warranty repair, so I called Capitol Kia and made an appointment. Unfortunately, the earliest appointment they had was two and a half weeks away. So... in I go. After waiting for an hour and a half with my two year old they said, "Yep, rack and pinioin's busted. We've ordered the parts and we'll call you when they come in." They also told me it would be a five to six hour fix, so to make provisions for that. I'm a single, stay at home mother of a very, very active two year old. Not an easy task. About two weeks later I get the call. After a lot of begging and dealing with friends, I arrange a ride to come and collect the car when it's done. Wake the kiddo up at 6:30 AM and take it in. Am told there is no appointment on the books, even though the man I called in and talked to remembered me making the appointment. Catch the shuttle back to the house (which is a -- I kid you not -- a pickup truck. A small one at that. My daughter's poor feet were all bent up at the ankles because the driver's seat was right against her legs) and wait five hours for the call. I finally call in for status seven hours later (while my child is bouncing off the walls), and after forty-five minutes of waiting and phone tag I'm told the car will be ready at 10 o'clock. Tomorrow morning. And no one saw fit to call and inform me of this. When I expressed my upset, they acted like it was standard operating procedure. They offered to come and pick me up to bring me to the dealership when the car was ready. As if I'm going to put my little girl in the back of that truck again. Now I have to wait another month for a specialist doc's appointment as I have no car to get there and not enough $$ for cab fare that far away from home. Eh, that's no big deal, right? Certainly not to Capitol Kia's service department. Stay. Away. more

This is the very worst car dealer I have ever been to.Got there looked at a sedona for my wife, salesman had to go with us on a test drive, told us he had to never heard that before.Had told him we were going to look at another dealer who had some more models than them and the price was lower than his,tells us dont look at the msrp I can blow that out of the water.We went to lunch with the van came back and the price was $2700 more than msrp.Even before we left the sales manager who is full of!@#$%^ if you understand what I mean, told us he can even get our payments lower than we asked.the worst car buying experience ever and I have been buying cars for 20 years.No matter went to the dealer I told them about who they said sucked and got the van we wanted at the payment we wanted without any bull crap.Came back the next day to finish signing and purchased a kia optima for myself.Capital kia lost $45,000 in sales from us due to the fact that they are complete idiots.I would go there, who cares what Bill Dickerson says. more

After calling three times to make sure they had the vehicle in stock that we wanted and being told, "yes, we've got 4 black ones on the lot" we made the hour and a half drive into Austin to get my new car. Upon arrival we were ambushed by a salesman Kent, the woman we talked to and wanted to see was nowhere to be found, and the vehicle we wanted and inquired about was not available. Kent asked me two or more times, "are you sure you really want black?" and he pointed to two brown vehicles and asked me repeatedly, "are those black?", just basically talking down to us the entire time, and when we told him we were already pre-approved through the website Kent then laughs at us and says, "Everyone is pre-approved, I could pre-approve you for a mansion right now, but it doesn't mean you are getting one." And things just got worse from there, we ended up leaving and going to South Point Kia where we were treated with the highest customer service and walked away happy with a new car and I'm so happy to have been able to give them our business instead of the incompetent people at Capitol Kia, be warned, STAY AWAY. more

So I read the other reviews and I thought there was no way these guys could be that bad. I was proven wrong in so many ways!!! This is the most incompetent dealership I have ever been to. I'm a female in my mid 20's and I went with my friend who is also and female in her 30's and just a tip for the girls, I would suggest that you bring a male with you because you will get much better service and they wont try to feed you so much bullshit. I had a salesman that didn't even want to run my credit unless I was going to buy from him THAT day. He kept pressuring me to say that I was going to buy from him TODAY TODAY TODAY! After finally running my credit and saying that it was "excellent" he still didn't want to give me any information as far as: payments, APR, and what I could get for my trade-in. I finally told him that if he didn't want to deal with me, then he should find me a salesman that could. He didn't like that answer and he stormed out of the office. After asking for my keys back yet another salesman approached me saying that he would "right all the wrongs of the other guy." He was a really nice guy, 100% better than the first jerk I dealt with but he still couldn't produce what I was looking for. I walked out of the dealership and not 5 minutes after leaving I had the dealership saying that they could do a better deal. Why couldn't they do that while I was there?!?!?!? On a 2010 Kia Soul Exclaim edition they were asking about $20,000. I told them I wanted my payments to be $350 or below, they told me that it was doable with a 7.0% APR. When they called me back with the so-called “better deal” he told me that it would be 5.99% APR and my payments would still be $350. How is that possible??? Beware people, these guys are crooks and I thank my lucky stars that all of this came out before I actually bought a car from them. more

Please be far away from these ppl , if dont wanna get pissed off ... I enquired them on phone for a particular car 3 times a day , before leaving the house i called them for directions , they gave me the directions and said car is still there you can come.. i traveled 24 miles from south to north ... and when i reached there they said car is sold .... i was so pissed off and the sales person was so rude i asked him can you tell me the time when it was sold they said we cant tell you that more

i went this weekend to test drive and check out a kia soul. i had to ask the finance guy 3 times how much total i was looking at before he would tell me. it was outrageous!! i don't think anyone should ever pay the msrp on a vehicle. ever! its an all male store---they are very aggressive!! stay away... more

Capital KIA is the worst car shopping experience I have ever had. Avoid them at all cost. You will be sorry and be paying at least 3 points higher in intrest complete crooks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! more

These guys are terrible...even for a new car dealership. They like to work up your financing and then play the "yo-yo" financing game. After I traded in my old car and signed on the line for a new car and took it home, they kept calling me weeks later to come back in a sign a new contract with a MUCH higher pricetag, and threatened to repo the car unless I did (not legal at all.) I have had to pay a lawyer to set them straight. VERY SHADY DEALER! caveat emptor! more

We got to the dealership after seeing the add for a 2007 kia rio for $7900. After much negotiating on the deal- we relented. We agreed to $1000 down, 15% interest and payments of $300. We took the car home after signing the papers on Thursday. I came back with my mother in law to put down the $1000 on Friday. We got a call on Monday to come back in for paperwork. We had to come on Tuesday because of prior engagements. They told us that they hadn't looked at the paperwork properly because it was late and that we ACTUALLY got approved for only part of the car's value. They asked us to either raise our payments or put more money down. We handed over the keys and said no thank you. I don't understand how it took them 4 days to realize their mistake and why they wanted to change the deal after signing papers? I later did some research and found that they have done this to dozens of people in the area. We will not be going there or advising anyone to return. more