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Businiess name:
Griffin's Auto Repair
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Review by:
citysearch c.
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Review content:
My car needed a major warranty repair which had to be done by the dealer. From my research online I suspected the dealer might be reluctant to cover the repair. I called Dennis to get his advice, and he offered to take the car to the dealer for me - a "standard", complimentary service for long-time customers. Standard maybe, but a level of service almost unheard of these days.
As I feared, the negotiation with the dealer was not easy. At first they said the repair was not covered. Then the service writer said he would be off for two days and he would research the warranty when he came back. Not acceptable. Dennis went back the next morning with all the warranty information and the Toyota service bulletins and spoke to another service writer who agreed the repair was covered.
Unfortunately it did not end there. The dealer promised the car would be ready several times, each time the afternoon came and went with no call from the dealer, not even a status. So every day Dennis called to remind them and ask what's going on, and then called me with a detailed update. In the end it took 7 working days and a lot of excuses before I got my car back, ridiculous given the job that had to be done.
Dennis spent a lot of his own time making sure that the dealer did the job right for me. He also spent a lot of time explaining to me what was going on and convincing me not to fly off the handle because it wasn't going to help (true). He took a lot of stress out of a difficult situation for me, and I'm very appreciative.
I highly recommend Dennis not only for the high quality of his work, but for his exceptional service.
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