Bingle Vet just lost a customer of 2 years yesterday, July 16th. My 2yr old dog, Jake has been in their care since last Thursday for boarding. The staff knew that he suffered from anxiety due to the thunderstorms like most animals. I get a phone call, just prior to picking him up, from Dr. Tesh letting me know they had to extract one of his teeth because he bit a metal pole during the thunderstorm. He claimed that their phones were down so that is why they did not call me beforehand for approval. I am sure they have cell phones and they do have my contact information on paper. So that is one HUGE mistake. I asked Dr. Tesh why Jake acted so unusal on this day versus the other days because it had rained and thunderstormed prior as well. He said he does not know. I asked why he was never given a sedative, again he says ""I dont know"". I had told these people when I dropped him off on the 12th that he is scared of rain and thunder, they could even see it in him since it was raining that morning. I get to the office around 6pm to pick up Jake. I read the invoice and attached on the second page is Dr. Tesh's notes about the incident. They had him OUTSIDE while it was thundering and he chewed the chain link fence. I asked to speak Dr. Tesh immediately and Francis, who is the worst and rudest receptionist I have ever dealt with, calls Dr. Tesh on his phone. I spoke with and asked immediately why they had him OUTSIDE during thurnder knowing he was afraid. This was his answer and this is word for word. ""I dont know I was not there."". I replied that I was not going to argue with him and that they lost a customer. When Jake came out from the back he looked distraught, tired, and skinnier. I am disgusted with the lack of compassion, respect and understanding. Everyone there always answers ""I dont know"". I will never ever bring Jake there again. I will be filing a complaint to every vet board that Bingle Vet is a member of. This incident could have been prevented and SHOULD have, plus they made me pay for the medical expenses. HORRIBLE!!!!!\r
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