After leaving your salon this past Saturday, October 6, 2012 I can honestly say I will never return. I went in for a cut and all over color with peak-a-boo red and blonde highlights. I left with an uneven haircut, barely any layers, orange where the red should be, and blonde that wasn't bleached to my satisfaction. I had been in the salon for 4 hours at this point so I didn't have time to stay and speak with a manager about the botched job. However, I did call on my way home and spoke to a gentleman. The only thing he would offer me is a redo by the same stylist who messed my hair up to begin with. He said that your ""policy"" is that a senior stylist would shadow the girl when she mixes the color and that the same girl who did the bad job to begin with would be the one who applied it. He did not address who would redo the cut. I understand that this might be a tool for training purposes, but I did not pay $200 to become a stylist guinea pig to learn on. I came to this salon because it seemed professional and nice. I just had a baby two months ago and haven't gotten my hair done in over a year, so this was suppose to be a ""treat"" to myself, and now I am completely regretting my decision. All I wanted was to get my hair redone by a different stylist, I don't think that was asking too much to be honest. I wasn't demanding a refund, or anything. Even if I did decide to get my hair redone by the same girl, the only days the manager offered for it to be done was on THEIR schedule, which was either Tuesday or Wednesday. Both of these days wouldn't work for me considering I am a single mother of an infant, yet they didn't seem to care. This reschedule should have been when it was convenient for ME not them. I don't think that wanting a different stylist to redo my hair was that big of a deal, but apparently for your salon it is. Also, both the managers I spoke to were rude and did not seem genuinely concerned with my complaint at all. The women I spoke to today basically hung up on me without saying goodbye, thank you, or I'm sorry. Needless to say, I will never be back and I will make sure my complaint is heard around Sugar Land and the surrounding cities. Also, the Better Business Bureau will be contacted about this issue considering it has not been handled correctly at all.
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