There is nothing worse than feeling as though you've been taken (classic bait and switch). That is exactly how I felt after using this company for my move on August 1 2011. 1) They use high school kids for their move, 2) They left gashes in the floor and walls of my home from moving larger items around the house, 3) * underestimated my move to need 3 guys and 1 truck. Prior to my move I received two estimates, one from Lausch and another local moving company. Lausch estimated my move to be 3 movers, 1 truck with an estimated cost of $1020-$1140. Their competitor came in at 4 movers, 1 truck for an estimated cost of $1460. Both came in at the same amount of time for the move. Upon receiving Lausch's quote I contacted them again and asked the estimator to confirm that he believed the move would take only 3 men while his competitor said without a doubt, 4 would be needed. He responded that he saw no reason the job couldn't get done in it's estimated time by 3 people. Based on that confirmation, I went with Lausch's Moving. (Both companies offered an estimate after seeing the house and all its contents within one day of each other). Fast forward to the moving day..... Head mover walks into my house and tells me within 1 minute that they will need a FOURTH man and possibly second truck. The fourth man was at my house within 20 minutes (as if he was waiting for the call) and they made 2 trips to get all my stuff. Final bill with the fourth mover included came to $1410, almost exactly in line with the other mover. I asked the lead mover to convey my frustration to management and asked that they consider reimbursing me for the additional fourth guy but have received no call or email from anyone since the move. I also called once and emailed with no reply. I would avoid this company at all cost and realize that their estimates are as worthless as the paper they are written on! BAIT AND SWITCH!
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