I went into Mademoiselle for alterations on my wedding dress and was greeted by the charming Mitchell. At first things were great. The alterations went well if not for a little expensive. Together, Mitchell and I picked out a pair of 'Dyeables' shoes that were available in the store. However, not in my size. An order was placed for these shoes but were not yet purchased. He charges for the dye...which at any other bridal/dress boutique that I've since checked...the price to dye is complimentary. \r
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Fast forward 10 days, I had been mulling over the cost of these shoes. The shoes, the dye, the cost of the expensive alteration fees and overpriced bra padding...the entire cost for these things would be MORE than what I had paid for the dress. I wasn't really comfortable with the shoes...I still had NOT paid for them. Meanwhile, I found a great pair of shoes while shopping with a friend. I fell in love with these and decided against the 'Dyeables,' that still had NOT been purchased. In short, I just wasn't comfortable dropping that money for a pair of shoes I no longer wanted. \r
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I immediately called Mitchell to let him know I was no longer interested in these shoes. I was shocked at his response. Like a child throwing a tantrum, he kept repeating, ""They've been special ordered, can't do it."" Let me remind you, these are shoes carried in the store. Normal wedding shoes..not dyed electric blue...but IVORY. They simply didn't have them in my size. When I said that I'd pay for everything except the shoes, he threatened to KEEP my dress. (This is a dress that I purchased while visiting home in SC.) I couldn't believe he was resorting to illegal levels over a $100 pair of shoes that I had NEVER even purchased! I was so upset that my friend had to take over the phone conversation in which he ended it by hanging up the phone on her. \r
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This was all so childish and he was reacting in such a dramatic way. The same friend who lives in Westfield, volunteered to pick up the dress as I live in upstate NY. She arrived at the store first thing in the morning so as not to interrupt his business. She told him that she was there to pick up the dress and that she had the cash for it, but wasn't purchasing the shoes. He ended up kicking her out of the store and locking the door. At that point, she called me very upset. Rather than risk damage to my dress or further crazy behavior, I told her to give him the cash for the shoes and get out of there. \r
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Let me also add, that he told her that they were being recorded in the store and the phone conversations as well. I HOPE our phone conversations were recorded. I HOPE the whole store incidence was recorded. My friend nor myself have never been treated in such a disgusting way.\r
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In short, we're two southern girls who are soft spoken and were taken advantage of. I'm shocked and appalled at Mitchell's childish behavior. \r
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I would highly recommend you NOT use Mademoiselle due to his horrible customer service. Heaven forbid you have to return something, as the other negative review mentioned. He is charming up until you mess with his cash. Money first, customer satisfaction second. \r
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Horrible experience before my wedding.
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