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An embarrassment to San Francisco - Review by citysearch c | Cathay House

Cathay House

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An embarrassment to San Francisco 7/13/2010

Our server didn't even offer us drinks. After our meal of duck fat and cold vegetables, I sat in front of empty dishes for quite some time while our server checked on every table but ours. Since we were so obviously a burden, I finally stacked all of the plates and pushed them to the edge of the table and different server came by and picked them up. Finally, when our server came by to scoop up my boyfriend's plate (without asking if he was finished) I practically had to grab the back of his shirt to get his attention long enough to ask for a glass of water (which he got someone else to drop off at our table). After the check was dropped, of course, they got quite attentive. We signed the credit card receipt and were still deliberating over the tip when a man came to our table and began jabbing a finger at the tip line over and over again saying ""Total! Total!"" Finally he got frustrated and walked away. Half of the waitstaff were alternately watching us and counting out their cash in the dining room. Without washing their hands, they then went into the kitchen to touch food. Upon telling my family about the legendary horribad service and poor, overpriced food, we learned that they too had experienced the same thing a few months earlier! The server made them feel more like an annoyance than guests, and they refused to accommodate even minor substitutions (my sister is a vegetarian). In a city so well known for its cuisine, I don't understand how this place is even still in business. Pros: Location (paid for exclusively by first-time diners) Cons: Everything else more
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