We purchased a large sectional with ottoman from Luxury of Leather. When it was delivered some of the custions were firm and some were very soft. On the soft cusions the leather didn't fit and looked like a pillowcase, very wrinkled and loose - they say the leather will stretch, but this was before we even sat on it. I asked the delivery person if this is how they all look, he said no and suggested I take pictures. He said he would have the Customer Service Manager call me. They did call and half of the sectional has been back and forth to the factory THREE TIMES - it was poorly made and they keep trying to fix it rather than just remake the part that is so poorly made which also happens to be the main portion. Each time they take it back it is worse than the time before and you live without your furniture for awhile. But that is just the appearance part of the product. The actual comfort is much worse. They use straps rather than springs. I now understand it is because the straps are much cheaper than springs. After sitting on the couch for 30 min to watch tv, both my back as well as my husbands back hurts - it feels like sitting on outside furniture made with straps that are not very close together. We paid over $5,000 for this furniture and have provided Luxury of Leather several opportunities to work with us to make this right over the past three years, however they just keep making excuses and saying ""We will have someone call you."" and then no one ever does. Good luck if you don't like the product they deliver - you will be out the $$$$. We are shopping for new furniture this weekend. So sad the item we bought from LOL that was supposed to last a lifetime was dead on arrival.
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