I walked in to make a hair appt; salon receptionist rude, would not get off the phone even for a customer, she made a face and said smart-alecky "she can help you over there" pointing across the way to the gift shop. Following her orders, the gift shop lady made my appt. and I purchased a couple items. I had my hair done there before but this time didn't get a courtesy call the day before as they used to do...and in retrospect I should have taken it as a sign. In between my meetings, I called to confirm and the boy said "oh, yeah, you're on here..." As my luck would have it I was held up at work past my appt time and never did get to call them back. But I would have forgotten the lackluster employees...until I checked my bank account! I'll let you all know the end of the review story after Aquae Sulis' pending charge of $155 for no services rendered is removed from my account.
Pros: pending
Cons: policies?
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