Well, I have as others heard about the great taste of the BBQ and the overwhelming quanity of food you get for the low price so I thought I would try this Thelma's place out. I eat BBQ all the time and I particularly like my sauce on the side. I was told I would be charged $2.00 extra and I agreed. I waited 15 minutes only to get my link sliced beef sandwich drenched in BBQ sauce. I brought it to Thelma and her ""sons"" attention and he said you have to pay an extra $2.00! I told him I already paid and they made my order wrong and I said if he would give me my reciept of the credit card I would show him. Thelma gave me the reciept only to see that I was charged for 2 sandwiches and 2 extra sauce entries. I showed him that my order was wrong, I was overcharged, and that I was being patient with them because I heard their food was good. He said he could not give me a refund to my cc. I could come back.....What???? No I need a REFUND. He said he doesnt come to my job and tell me what to do! I wassteaming at this point and asked them to give me all of my money back and Ms Thelma asked me to leave. She then started talking to the patrons behind me about how new customers don't know her. I explained to the ""audience"" what happened and refused to leave without my money. Finally her ""son"" got the money out of the cashier and gave me cash for my credit transaction and said I was rude. How was I rude? I waited for my food. They messed up my order and then blamed me! No apology...no redo...just kept blaming me for driving all the way Downtown to their little hidden BBQ shack! I will NEVER, ever, go back. I tell everyone about the horrible service. To bad I know nothing about the food, Thelma & her employees are rude and need attitude adjustments.
Pros: Everyone says the food is good.
Cons: Horrible-HORRIBLE SERVICE!! Establishment in a scary location
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