I had a little car damage on my trunk door so got estimate around $2000 and would take 5 days.
No one called me the fourth day and finally I called the afternoon and they said that my car need
the new bumper and the service would be delayed for 3 more days and $1000 dollars more.
I had to pay for extra car rental cost. Of course they could't finish the eighth day and another excuse. The ninth day and 5:50p.m just 10 mints before they closed the store, they finished to fix my car.
I asked them to pay for 4 days for rental car cost. They said that no. The reason is that the paper I signed shows 9 days for service but it isn't. But it shows only on final estimate bill paper.
however, the esimator feels sorry for delaying the service so he like to give me $20 dollars for the ninth day car rental service. when i got their office one guy delievered the money to me. He was in the back of the office but didn't show up but just give me $20 dollars. What is that? I was really disapointed the way they treat to their costomer. Not enough explanation and lack of comunicaton with their costomer.
This place need to be more professional on their service
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