West Lake Family Practice

This docotrs office has the friendliest office staff. My nurse was also above and beyond in kindness. The office was profesional and really clean. I went in hoping to get a referral to see a back specialist and they had an appointment for me scheduled with someone for the very next day. If you are looking to get immediate pain relief for chronic back pain thats really not what Dr. Fagerberger does. Pain medicine only masks the problem anyway. Thanks for your help Westlake Fmaily Practice. Pros: Office staff was wonderful Cons: Parking is bad more

I have moved to Austin not too long ago with a family of 3 and I was looking a younger bright physician who is efficient and energetic, and gets right to the point. Several of my colleagues have recommended Dr. Chen from the Westlake family practice group and boy was I pleased. Not only that the clinic would see me in the same day that I called (I travel allot), but also this last month when I was on a business trip in Los Angeles and had horrible cold, when I called the clinic Dr.Chen called a local pharmacy in LA so I could pickup my medicine within 2hrs. WOW! this is what I called a customer service with a simile :) Efficient, Fast, Prompt and Caring. Pros: fast efficient Cons: the office staff some times not consistent more

I was very disappointed with Dr. Chen. I went to see her due to an animal bite and she never even bothered to look at my wound. Her bedside manner was cold and flippant and she prescribed horse pills that I was not able to swallow even though she knew that I had had stomach surgery. Based on my one visit to her, I would not recommend that anyone see her and I will definitely never go back. Pros: Convenient location, friendly receptionist and nurse Cons: Physician rude and inefficient more