My husband has a love for Tastykake pies and cakes. Tastykake is a local company that provides the surrounding areas of Philadelphia with individual snack pies and cakes as well as boxes of these products.
Recently my husband was searching high and low in every store he entered for a Tastykake Coconut Junior. They were no where to be found. I decided to look up their website and email them asking them if they were still made and where I could find them. The next day I was disappointed I didn't get a response from them. The following day I got a phone call from someone in the Tasty Baking Company respondeing to my email. They personally called to tell me that this particular product was pulled for the summer and around the end of Sept., beginning of October I could once again find them in stores. The woman was so nice. I was so shocked that someone would personally contact me that you could have knocked me over with a feather.
Businesses today should learn a lesson from the personal touch that the Tasty Baking Company has incorported in their marketing.