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Richmond Athletic Club - Richmond, VA - Reviews page 1 - Judysbook

Richmond Athletic Club

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4700 Thalbro St
Richmond, VA 23230
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(804) 355-4311
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Personal Care , Fitness

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Reviews

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I do not recommend this gym. My husband and I hadn't been for a while due to health limitations. We have just now canceled and it has been a huge headache. I sent a certified l...

Steer clear if you intend to move. 2/28/2011

Don't try to cancel. We were pretty satisfied members of the RAC who went there at least 4-5 times a week (even through the management changes which negatively modified our gym experience), and had a pretty decent relationship with the guy at the front desk we saw every morning. When we closed on our new house August 26th, we went back and told him we'd be leaving October 31st since we wouldn't be living near the RAC anymore. He completely neglected to mention that we'd have to fill out a form 30 days in advance of leaving, until October 5th, which meant that our membership would run through November 5th, charging us an ENTIRE additional month for a service we couldn't even use. Needless to say, I was outraged. I called and talked to numerous staff members trying to get them to work with us, but they were completely unyielding. But the story gets worse! Not only did they charge us for November, but this month (February), I get a phone call and a letter from them saying that we owe them for January when we have paperwork clearly stating that we canceled in November- I'm fighting it, but it's a clear indicator that they don't have their house in order. I've even called multiple times on the same day and no one has called back, every time I try to talk to someone that can help me with this issue, I leave a message and get nothing for my trouble. Be wary of this gym- they don't care about their members, just about the bottom line, and they'll do whatever they feel they can get away with to get it. more
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Additional information

  • Hours:

    Mon 05:00 AM-10:00 PM;Tue 05:00 AM-10:00 PM;Wed 05:00 AM-08:00 PM;Thu 08:00 AM-10:00 PM;Fri 05:00 AM-09:00 PM;Sat 08:00 AM-05:00 PM;Sun 08:00 AM-05:00 PM

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