I Had 2 Mercurys and 1 Lincoln, in the pas 2 years I had spent over $20,000, in repairs ($8000) under warenty and the rest I paid out of pocket. 1 Of my Mercurys I took back 3 different times for the same proplem of the Check engine light coming on (this was in a 4 month time), each time they said it was something different and cost , $200, $400 AND $550,My Lincoln I had to have the AC worked on, first time had to replace Compresser, next time auto control switch , next time condenser, next time modulator control valve, each time I took it in it acted the same although they said something else was wrong every time, total cost of all these came to just under $4000, the last time I took it in after looking thru all my receipts I discovered they charged me double for brake flushing, in less than 1000 miles and 4 months, I als found a note where on one of the write ups they wrote that there was a linkage broke on the steering and needed to be repaired, I was never informed about this. So when I took the car back (for the forth time on the AC), I informed the service manager of the double charging, and the note of something broke on the steering, and that I was giving them the chance to make things right, and win my trust back, by fixing the AC, giving me a refund of the double charge and fix whatever was wrong with the steering. When I was called that the car was ready, they said there was a faulty valve on the AC, that the refund of the double charge would almost cover, and nothing was wrong with the steering. Well in my opinion I should not have been charged for the AC valve because after $4000 it should have been all new any way, so they did not completely win my trust.\r
Exactly one month later (280 miles), the AC did the exact same thing it always did, I did not take it back To Pavilion, I took it to the mechanic I had used before, ( for almost 10 years), It was another 12 miles from my house but I trusted them. They replaced a faulty Valve, ($68) said that none had been replaced before they were all original, replaced a bad ball joint on the steering, now 3 months later I still have AC and the car drives great, I will never go back to Pavilion and no one else should either.\r
Pros: Not Trust worthy
Cons: Double Charges
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