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Review content:
I recently saw that lincoln had really good rebates on their trucks. I decided I wanted one. I knew the color and options I wanted, and I knew the price, based on published information from Lincoln.\r
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First off, Pavillion was very difficult to make contact with. AT&T doesnt even have a listing for them in directory assistance.\r
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It took no less tha 3 phone calls to get a sales person on the phone.\r
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I called Pavillion, told them what I wanted buy, and asked when they could have it ready. I told them I wanted a black Lincoln truck, and that I had seen the offer buy Lincoln. The sales person told me that although he had a black one, he could not offer the rebate on it. He said he could give me the rebate on a blue one though.\r
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(now come on..... Rebates are not color specific...)\r
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Needless to say, I used the internet, found what I was looking for in Houstoun at Northwood Lincoln Mercury, flew to Houston, the sales person picked me up at the airport and I bought what I wanted, and got the rebate that was offered.\r
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I have never been treated so rudely in all of my life, by so many people in one location.\r
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The parts guy trying to sell me accessories 20% over msrp, because I didnt buy my truck from him was only the start.\r
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Charlie the service writer who (very rudely) told me that my front end on the truck was shaking because it had a flat spot on the tire. (he never even looked at it) He further told me to drive it for a couple of thousand miles and it would fix itself. Needless to say it didnt.\r
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I have been back to the service department 3 times to date, and so far my truck has yet to be looked at by a mechanic, or even driven by any of their employees. Nothing has bee done to fix any of the problems with my truck, and I have now taken it to my private mechanic, as there are no other Lincoln dealers in Austin.\r
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Before you buy, from anyone, take a look at how busy the dealer is. If they are not busy, there is probebly a reason. Go somewhere else.
Pros: Not Very busy, so you can get in easily and then run the other way..............
Cons: Very Rude, poor selection, mostly used cars, felt like I was at a Kia dealership
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