Mercedes-Benz of Portland Parts Center

My husband and I bought two cars in April and we highly recommend our sales associate Jeff Glavin. He's super knowledgeable and brought us up to speed on the latest Mercedes car technology, as well as filled us in on the differences between car models/years. We shopped many other dealerships, and the difference between Jeff and the other sales associates was night and day. We are thrilled with our cars and would purchase from these guys again. more

Took my car in for transmission problem, authorized an hour for them to look at it, I got a call 2days later saying that the took the transmission apart and it would be $1700 to fix I told them I didn't have the money right now and I'd come pick it up, they said it would be almost $500 to get it back into the condition it came in, Drivable. I reminded them that I only authorized an hour to look at it not to take anything apart, there should have been another phone call made to authorize the tear down....... The car only has 65K on it I would think Mercedes would good will this work first rather than making me jump through all the hoops I did to get it covered. Poor Service practices, But Hey I've heard they've SOLD, But are under the same management. :( more

Nice people here, and everyone really seems to know what they're doing. I would only ever go to the dealership for work on my Mercedes---factory parts and trained mechanics really make a difference when it comes to these cars... Everyone I met here was very friendly and helpful. Pros: Good mechanics, nice folks Cons: Expensive but worth it! more

The worst customer service I ever encountered ... the bees are liars, overestimate the work, make you pay for something that should be covered under warranty and the manager is supporting them and if you don't like it ... too bad ... they will be rude to your face ? nobody will take care of you. Pros: Somebody will pick up the phone .. Cons: Rude and greedy people more

I have a 2001 ML320. First, the SUV really has some quality problems. Second, I think it's fair to say that what the people in this dealer shop care most is to make more money, not their customers. One time, a rubber band fallen off the sky roof after their repair work on it the time before. They asked for about $300 to put that rubber band back in. What can I say? And this time, the power string recall came out in Sep. 2008 according too many sites. But the service shop just did not do it in my Oct. maintenance service until it broke yesterday. Thank god I was not on the freeway. When I asked about this, they first told me that the recall was in the last day of Oct. Then they told me that they meant for another recall in Oct. And then they said they don't have to do the recall until the part actually breaks. What on earth does that rule come from? more

Back in the day when this was run by Don Rasmussen and his son it was top notch, the best. Now it is overseen by people that would be better managers at Taco Bell. Poor. Too bad. more

I recently went to Mercedes Benz of Portland and was absolutely ready to buy. However, I was really turned off by the way the sales person dealt with me. Basically you have to pay the price they ask and if you even try to negotiate they get very rude and snobby. I ended up going to Kuni BMW and loved the serivce I got. more

I was very pleasantly surprised by the attention lavished upon me while a service advisor took detailed notes, and asked many specific questions. more

Everyone at the dealership was extremely nice; they made buying my new car an enjoyable experience. more

I made an appointment for a service on Wednesday and they call to cancel the appointment! Why do they need to reschedule my appointment? Even though they claim customer satisfaction is their #1 priority. I am not satisfied with rescheduling my appointment. Very rude. more