I've been to the 16th & Sansom & the 19th & Spruce locations on several occasions, and it was nice. A client suggest we meet at the 1818 location, and informed me that this was the 'main' location, so I agreed......what a mistake. It is utter chaios, the servers are on edge, and tthe tables were dirty, the whole place was a mess. My food took 50 mins, it was a salad and by the time it arrived I was so discusted I didn't even want it., and asked to speak to a manager, I was told the young girl at the counter (early 20's tops) was the manager of this giant establishment....she told me ""sorry but we are busy:, so that was my consolation!! To top all this there are two (owners) adults scolding the staff; who were stretched to say the least, and obviously abused. Maybe they should take a little direction from the more enjoyable locations, and let their staff work without the abusive hollaring, and screaming that these greedy owners have shelled out during my entire hour and a half at this pit. Needless to say I won't be spending my money on people who are such monsters.