Ruiz Salon

LOVED my cut from Diana. Very professional service and I left feeling like a million bucks! more

I've been going to Jackson Ruiz for nearly 10 years now and even though they are expensive, it's worth it to me because I feel like I'm getting the most for my money there. more

Anytime you want great hair color -- go to Jackson-Ruiz downtown and ask for Ms. Todd Strozier or Melissa Hilsabeck. They're both expert with color, making sure everything is perfect. Also, they're both extremely personable. They make you feel like you're the only client they have that day (which, of course, is not the case). Todd's and Melissa's service and expertise are why I keep going back to J-R, year after year! Pros: Fabulous Hair Color & Service more

AWFUL! NEVER go to this salon! Horrible customer service and charge you hundreds of dollars for missed appointments more

I recently moved to the salon when my stylist Willie changed from JR salon up north. I was worried that it might be too expensive based o the location, but the no-tip policy really makes it reasonable and the quality of the space, the experience, and especially Willie's work is unbeatable! Pros: Beautiful space, great service, Willie is wonderful! Cons: can't think of any more

I have lived in Austin my whole life and bounced around with different salons over time - until last year (2008), when Mercedes cut my hair. My first appointment was great. I wasn't sure exactly what I wanted, but gave her some pointers on what I thought I was looking for - ever since then NO ONE will cut my hair but her. In fact, I recently moved to Dallas for a job and I still drive back to Austin to get my haircut by Mercedes - which is great because she works weekends too! Yes, sounds a little ridiculous to drive 3.5 hours for a haircut, but she is THAT GOOD. I understand some of the other complaints up here about the other staff, or perhaps the rushed experience - that may be true and I just don't notice it - but even if I did, I promise I would still go there, because Mercedes is a miracle worker and I have loved every haircut she has done for me. Pros: Mercedes, the products more

I was completely shocked by the cold, rude, & hasty way I was treated. When spending $250 for a cut & color, I expect some nice service. I was treated like a number, not a person; I observed as other clients were treated the same way. I was shuffled between 3 different stylists. The girl who I paid to have my appointment with put my highlights in & that was the last I saw of her. She didn't even see the end result. It was evident that the staff just wanted to rush through to the next client & fit in as many as they could. Worst service I have ever had. Pros: Owner is nice. Cons: I was shuffled between 3 different stylists in a rush. more

I was referred to MERCEDES at Jackson Ruiz by a friend who always has the cutest haircut. I brought in a photograph of the cut I wanted- she took one look and the photo, one look at me and knew exactly what to do. I am so happy with my cut and will be a lifetime client. Mercedes is a lovely, charming young woman, extremely gifted at her craft and has excellent bedside manners. I highly recommend her and commend the entire staff for their genuine dedication to providing excellent service. Pros: best hair stylist ever! more

I have visited this salon several times before and everyone has always been friendly for the most part. About a week ago I went to have someone do my hair for graduation and it was hands down one of the worst experiences I have had in Austin. My stylist basically rushed me out of the shampoo bowl and the end product looked terrible. She told her manager and he was rude himself. He basically told me I was confused about why I didn't like my hair and told me that she had done what I requested to have done when I called in. AND? Anyone could say that for any job. Just because you do what is asked does not mean it's quality work. I was shocked at the level of disrespect and am incredibly disappointed. I have told my friends in the law school to no longer frequent this place even to buy products. I certainly will not be doing business with them again. Pros: n/a more

I live in Brooklyn and got married in Austin in late May 2009. I had heard great things about Jackson Ruiz and wanted them to do my hair for my wedding, which was at noon on the Sunday of Memorial Day weekend. During a trip to Austin in January, I went to the salon and scheduled an appoinment at 8 a.m. the day I was getting married. Initially, the staff was great--they were opening the salon early for me, given my noon wedding. Pros: ? Cons: Customer service, attitude, communication more

Got a great color and cut with Melissa and Bianca. The experience was great, love the wine and the atmosphere. I got the best hand massage and mini facial in the shampoo room. The experience was well worth the price. Pros: Down town location more

Ok so I've had my hair colored here and then my hair cut here. The first experience with the coloring deserved a 3 BUT I had to give it a 1 because whoever cut my hair was a total B. She told me the reason my hair was so dry was because I use grocery store coloring and to her surprise/ embarrassment I quipped back ""Well that's funny because the last night I dyed my hair it was here."" I guess that goes to show you how ""Great"" their products are. She thinned my hair even though I asked her not to... it was horrible. Like I said expensive and I'm glad they don't let you tip because I didn't want to give her a dime more. Pros: the colorist, no tipping Cons: Rude, don't listen more

mercedes is the best , get her please!! i have been cutting my hair now for many years with different hairstylists and i have not found one i wanted to stick with yet. i found mercedes and now she will always be my hairstylist!! she is just awesome!! i had the biggest smile when i left the place, i haven't had that smile in a while now!! thank you mercedes! Pros: awesome service, and you get wine with ur haircut Cons: nothing more

I don't know who this "Buck H." person is, but Jackson Ruiz is definitely ot that kind of establishment. Obviously, they have never walked through the doors, or else they would know that they are some of the friendliest and most professional people in Austin. I have recommended both the salon and spa highly amongst my friends and we all love it!! So, don't let this wildly imaginative story distract you from an amazing retreat at Jackson Ruiz. more

Just got the best haircut I've ever had! Mercedes at Jackson-Ruiz really listened to my concerns and then gave me a haircut that is perfect for my face shape. I highly recommend her and the salon! more

I'm going to start off with saying I used to go see Anna at Salon JR, and that was the only reason I ever went to JR. She has moved on to bigger and better things, so now that she?s gone, I feel comfortable posting this review. Pros: aveda (and it's NOT exclusive to this place) Cons: rude people, inexperienced colorists & non-caring managers more

I've been going to jackson ruiz for about two years, and I think they're great. I LOVE my hairdresser, phillip, who pampers me and always does a beautiful job. besides being talented, he really likes his job, he really likes people, and it shows. the front desk folks are super sweet, too. once when phillip was out sick, I was rescheduled with another stylist (who has since left), and my experience wasn't so super with her, but they didn't charge me since I didn't get to see phillip, and when I contacted them about the bad ""sub"" stylist, they bent over backwards to make it right and to make sure I was a happy customer. I was very impressed by their customer service, and I continue to be a happy customer. Pros: pleasant atmostphere, friendly staff, great stylists, easy parking more

I have NEVER been the type to write reviews on sites. I mean, who actually has the time or cares enough to write anyway? Well, after leaving the salon tonight- yes, tonight-as in about 15 minutes ago, (And yes, Jackson Ruiz actually stays open this late to accomodate the busy folks like me) I cannot stop smiling. I feel like a million bucks and I had the best time sitting in a chair for an hour than I ever have in my life. If you're normal, you kinda dread going to the salon sometime because you feel obligated to talk to the stylist at times you kinda don't want to... And, its not like you can not talk because your sitting in a chair starring at yourelf in the mirror and at the mercy of the person holding the scissors...well, I'm a changed woman. MERCEDES at Jackson Ruiz not only had me completely comfortable, entertained and laughing the entire time, but she nailed my haircut and I walked out with the biggest smile on my face. Seriously. Hands down the most laidback and yet attentive person I've met. So there. I've written my first comment and I hope you are now dialin and smilin, booking your appointment with Mercedes. more

I have visited this Spa twice in downtown Austin. It's not cheap, but it's worth every penny. Anytime I need a personal pivk me up day, I go there. The staff is SUPER friendly and I have been very impressed with everyone's professionalism. more

this is the worst place in town my wife recently got her hair cut and colored. from the time she step in the store she was treated like trash. my wife is nothing of the sort (nurse at st. davids). she does not go in to the ""high class"" establishments often so when a friend she works with told her she should try jackson ruiz out she did. the hostess yells at her and then apologizes to her teeny bopper friends that were even customers, she got offered red wine but after 15min of sitting in the chair waiting she finally gets an ""we are out."" then after sitting there she gets shuffled to another waiting room where the stylist takes someone else after another 15 min a completly new person walks in and takes her to the back to get her hair colored... IT WAS DONE WRONG!!!! my wife is very perticular about her coloring and to spend so much to get it done to not her satisifcation just upsets me to no ends. she then waits in the waiting room 10 min then a very rude black lady walks in to dry her hair. she says ""lets go"" does it then leaves... my wife just sitting there.... finally the original stylist walks in and takes her to the front.... please do not go to this establishment!!! if you want your hair colored wrong do it at home... atleast you could have some fun... Pros: nice looking rooms Cons: everyone that works there more