Heart to Heart Hospice of Austin

I have had good and bad experiences with this company. Most of the bad experience is surrounding the hospice aide's. RUDE... I think they set out to hire a few rude aide's here and there. I have dealt with a couple of really nice ones, but they were temporary. The last 2 were just ugly as far as personality. One couldn't keep her smart mouth closed and the other one just had nothing to say when spoken to. I wonder how many aide's I'll have to go to before I finally get a genuinely nice one. Maybe I should just go to a different hospice instead. Oh, and teach your aide's how to do a shower correctly. Getting soap in peoples eyes hurts, you should try it and see. Also, they need to pay attention, stop and ask questions before assuming things. One last thing, teach your aide's not to be rough on elderly people. How awful!!! more

Heart to Heart of Austin is not just a service provided to patients in need....its a group of outstanding people there to assist with just about any need your love one could have. For the patient, they are knowledgeable understanding willing and able to handle any situation. For the family, they are loving helping and absolutely amazing in their care and explanations. They have so many different services that make life so much easier and so much more fulfilling every single day. For those of us caring for a loved one...the time we have this very day is priceless, don't waste it worrying about what if's or what should i do's. Let Heart to Heart hold your hand and guide you through this tough time. It was the best choice I ever made and I will tell everyone I possibly can. :) more