I've had dental insurance for a while, but haven't taken advantage of it because I didn't know who to go to in Portland. Well, a broken tooth made it a necessity to visit someone, so after checking MetLife's list of approved providers, I decided on Downtown Dental due to their location and the reviews I read here. From the first phone call I felt welcome and cared for. They even called back twice the day I called to let me know of cancellations to get me in sooner.
From the staff in the office, to the dental assistant, Kelly, to Dr. Bailey, I felt respected and included in the process. Vickie helped me get signed up for the Care Credit payment program, which helped me with the costs not covered by my insurance. Dr. Bailey was kind and gentle, and I didn't even feel the needle when he numbed me, but good! I was still slightly numb four hours later, but that's okay.
They have state of the art equipment and work quickly and skillfully. Like someone else said, I look forward to going back!
Pros: Warm, welcoming and excellent care.
Cons: None
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