Diadem

I have been a patron of Diadem's since Dec 2008 after my stylist Lisa starting working there. Lisa has been doing my hair for every week for the past seven years so I have no qualms with her knowledge and skill as a sylist. Diadem is a hip, stylish salon. The music and atmosphere are superb. It is always clean and neat which I can't say for many black salons in Philly. The staff is very friendly. There are no nasty looks when you walk in (you all know what I'm talking about) just smiles and a warm hello. Pros: Atmosphere, Stylist Skill Set, Security more

Some of these reveiws are true, some aren't. From my experiences they do not treat older women disrespectful, they do not talk bad about their clients. However they are over priced for the neighborhood. They have upscale prices and do not offer upscale service. In other words Main line prices in the projects. Prices vary, check out time becomes a guessing game due to no prices advertised. In closing I hope that Diadem reads customers concerns and makes some necessary changes using one of the three options, lower prices, offer specials, or just move to a upscale area. With out your customers where would you be?............Nowhere more

Now Now where do I start..... Lets see at the top Dezi(The Owner) Her hairdos are ok they are not sharp!!!! She acts as if she is the be all to end all when it comes to providing service but its ok. Next is Angie I believe her name is, she does the same dos and some times she appears to be clueless on what to do on her clients as well as the newest girl. The new girl does Grandmom hairdos and I don't mean a Jazzy Grandmom either. I have observed on several occasions a Gordon Phillip Class being held right while the client is in the chair! Now upscale places hire upscale stylist who don't need training! and once the training is over they charge the client up and for what! Pros: Atmosphere Cons: Pricing and skill level of stylist more

I am very surprised at the negative reviews! I have been a client at Diadem Salon since January 2006. When I started there I had a relaxer and damaged hair. Since that time my hair is natural (and pressed as straight as a relaxer). My stylist, Meeka, always listens to my ideas about my hair and offers advice and suggestions. I usually want a simple, no fuss style and she always gives me options. As with any business there are always growing pains and improvements that can be made. However, Diadem is one of the closest examples that ""we"" have to an upscale salon, that cares about your hair health and not just the latest trends. It seems that we give allowances to salons who put horrible chemicals in our hair, or just don't do the hair of women of color. But when it comes to a salon created and maintained by a young woman of color we seem to expect perfection, when we have never received perfection from any other salon. I value Diadem for believing (even when I didn't) that I didn't have to fry my hair with chemicals for it to be beautiful. And although the standard of beauty in America is straight hair, Diadem taught me that I could maintain that standard and have my own standard of beauty that is just as good, if not better. Diadem is one of a kind. I'm sure some things can be improved and the staff is probably working on it, but, Let us not ""hate"" or be jealous. Let's just be thankful that we have it and support it. Pros: everything Cons: Staurday wait time more

Well firstly, I must say that Diadem is a gem in itself. Diadem's staff is an even greater gem. All the Diadem staff are highly professional. I must disagree with the previous complaintaints; There's talent, style, energy, and genuine concern for each and every client who walks through the door. Believe me, Diadem is not overrated, I have very good reason to believe that Diadem is at the top, and Des along with her staff knows what it takes to be, and remain number one. No else can win with them around! Everything they do, it's done with sincereity.. Whether it be a trim, they trim with precision, A cut; they cut and make a statement. If they make a simple suggestion... it's for your benefit. I've been going to this salon long enough to know that this is no suspicious business, if anything this a successful young black woman's business, who handles her business well. If you've been to any other upscale salons, please take notice that they don't have prices listed either, at most upscale salon's the patrons there really need not to inqure the prices, however if you want to know just ask. That's what I do and get the same prices every time. Reading the other reviewers statements... I would suggest if Saturday is a day where the wait is too long, maybe try another day. But if you sit out on Diadem, you're jipping yourself. I would say my only complaint is the wait as well but it takes time for fabulousness! Treat yourself dont cheat yourself girls. Ms. Carol would be glad to welcome any new comers and will fit you in the first available spot. Pros: Skill, confidence, atmosphere, parking, staff Cons: Some wait time more

I read the reviews and as a young professional woman I knew this was a place I needed to check out. Pros: forward-thinking, continually expanding their talents more

The salon in nice, neat and clean, But for the prices of the services and the lack of time management makes it a bad salon. The reason I labeled my review ""suspicious business"" is because a business that do not list their prices are the ones that often mislead, decieve and overcharge their clients/consumers. Ladies that go to this salon should go to the Pennsylvania Attorney General's website and or call and they will tell you that it is illegal for businesses in PA not to list their prices for services and or goods!!! I was given 4 different prices for services at Diadem and given hair care advice from a negative and very opinionated view. Everybody is not the same and don't want the same for the hair, I found that out after me and my friend visited on different days and seen each other with the same hairstyle for the price of $105.00 for a wash blowdry and curl( no our hair did not have diamonds in it) not only that but we talked about the salon and the long wait 61/2 hours to be exact we endured and we also found out we were told the same thing go natural relaxers are bad for your hair. It makes me angry to see Black salon/sbusinesses that are not as good as the non black businesses. I have been to dominican, italian and white salons and have been treated better and given the best services not only that I have never had to play the guessing game when it came time to pay. Diadem's staff need to change or they will continue to loose good people as their client due to below standard service not upscale. Go if you have time to waste, money to throw away and you don't mind opinionated thoughts about YOUR HAIR!! I'm off and searching for the next salon or stylist that meet my standards. Pros: Nice loft syle salon, clean and neat. Cons: Too many for the price and time wasted. more

I was a patron for 4 years, my hair was healthy & manageable - then one day my boyfriend said to me 'why do you keep going? you complain appts never start on time, prices are inconsistent & expensive and you always change the style of your hair when you get home because they just curl it up. Don't you know time is money too!!"" I would waste all day Saturday sitting in the salon or my evening without dinner and seeing my kids ( they would be in bed by the time i got home. Sometimes i would leave work early thinking i would get out earlier (sometimes that strategy did work) Its like I was in a relationship that was better than the last one but I still was not happy and scared to get out. I finally saw the light and quit going & found a better salon relationship ( just like life- just takes courage). Diadem is suppossed to be an upscale salon and they do use quality products, however For those of you that have never been to an upscale salon, you have nothing to compare it to. Believe me the way Diadem operates is not upscale. An upscale salon, takes your appt on time, $ services are consistent, serve beverages, consult/suggest and the staff does not talk about or laugh at customers. Sometime patrons come in and not sure of the style/cut they want;upscale salons offer videos w/your face to view different styles. Go figure, at this place they just laugh at you or 'curl it up' Pros: lofty decor, music, hair maintainence Cons: not cutting edge; time scheduling issues like the 'round the way' salon more

The end result is above average BUT is it worth it? Loved it my first visit even though my appt did not start on time my wait was about an hour. All 4 other visits after that was absolutely ridciulous-- you wait wait and wait and think about what else you could have been doing (why do they even make appts!!) you watch the stylists giggiling (probably talking about other people), there is no place to go to obtain a snack or drink, you have no idea what you will pay. I presented a picture to the stylist ( Desi) and she eluded to the fact that I was too old for that style -which really surprised me b/c my friends & family loved the picture and thought it would look great. I decided not to get a haircut that day. Went somewhere else, got the cut i wanted and still getting alot of compliments &attention. Desi needs to get over herself and not think she is the only hip thing out there. There are other salons out there ladies that will respect your time & sexiness... Pros: shiny hair Cons: staff attitude/prof, unacceptable wait time for price more

Firstly, Diadem is the epitome of talent. All the stylists are talented and very customer oriented. Professionalism is at the top of the ranks. I was such a salon hopper (6-7 at the least), fed up with substandard service, styles, and typical salon environment. The aura is welcoming from the time you set foot in the door. All eyes are on you with smiles and genuine greetings. The salon is a beautiful loft nicely and comfortably decorated. The stylists consist of five dynamic professionals that come together to make one great team. Desiree, Ange, Meka, Lisa, and Ron. I've gone to Ron as well as Des. I recently got a short cut and it was the best hair experience I've had...EVER...hands down. I walked out the salon with a new found ego... that's how fierce it was! Gaurenteed head turner when you leave this place. Des is very attentive and will tell you honestly what will work and has your hair's best interest at heart. The prices are above average than typical salon's but you get what you pay for. This salon is very adament about natural hair, however they do relaxers, but it wont be necessary. Straightening technique is uncomparible to the others. I've been going to this salon for only 11 months on a weekly basis, but I can definately see myself being a loyal and long lasting client of diadem. Ladies of all ages and all levels come to Diadem, and Diadem welcomes them all. Lastly, they do offer incentives for clients; birthday's and client referral. I would recommend Diadem to anyone and all the stylists are awesome. This place is well deserved of all its praises and recognition! Pros: Parking, Attentive, Talent, Environment, Staff...Need I say more?? Cons: Sometimes long waiting, Certain stylists can be hard to get an appointment more

Yo i have thin hair that is curly at the roots and will not hold curls. I thought all hope was lost until i was recommended to Diadem and i went i was skeptical but i was told the truth that i had unhealthy hair. My stylist was Dez who kept a wonderful conversation even though i am alot younger. When i left my hair was so bouncy and healthy i had healthy hair for ONce!!!!! My hair began to grow and it stayed straight for TWO WEEKS!! WHEN my hair couldnt even last for one day. I love that hair salon andi would recommend to anyone, they can do anyone's hair if they can do mine. Pros: they know what they are doing Cons: there is a wait but to me its worth it and im impatient.Think about that more

My experiences at Diadem have always been great. The atmosphere is warm and the hair stylists and receptionist are always friendly and inviting. For the past 3years I have had all natural hair and my success is because of the great time and care Desiree takes with my hair. I always get compliments and no on believe that my hair has not been treated with any chemicals. The thing I love about Desiree is her exceptionally high level of skill and technique and the fact that I have endless possibilities with my hair. She gives me straight hair one week and curly hair the next. But her weaves are hands down the best in the city and I'm pretty sure on the entire east coast. No amount is too much or wait-time too long for a head full of healthy, shiny and bouncy hair, that only the ladies at Diadem can give to you. Pros: Their mission for healthy hair more

I actually called the salon and left a message about the burn mark and In the businesses response they write, please make any remarks while you are at the salon, unfortunately the burn mark did not materialize until the next day. For all reviewers, this is not hate it's just an awful experience at a salon I expected so much from. more

Diadem has the best atmosphere a salon can offer! It's super clean, neat and relaxing. My stylist is Lisa and she works miracles on my hair! I often receive compliments on my hair! Lisa encouraged me to go natural during my first few visits and I couldn't really see myself going natural...and easily managing my hair on a daily basis. I workout often and don't really like to spend too much time on my hair before work in the morning. After weeks of seeing so many other women in the salon with gorgeous, natural hair, I decided to try it. I am extremley excited about my decision! I don't think I could have imagined a better outcome! My hair is growing stronger and healthier than it ever has! And it's easy to manage! Diadem is a great salon - everyone that works there is very friendly and will make sure that you leave with healthy, shining hair! more

I have been going to Diadem since it open and have been going to Dez since she was at Saks Fifth Avenue's Elizabeth Arden's Red Door Salon (WOW!!!). She has always displayed nothing but superior service and professionalism ever since. If you are looking for someone that can cut your hair really well, Diadem is the place to go. If you are looking for someone to color your without making it look dry and brittle, DAIDEM is the place to go. Last but not least but most important, if you are looking for a place to go where your hair will be properly treated, restored and maintained, DIADEM IS THE PLACE TO GO!!! Pros: Everything more

I love Diadem! I've been going there for about two years now and my hair has never looked better. Dez is my stylist and she does an amazing job. I get compliments on my hair all the time. Ms. Carol works the front desk and she is the most pleasant, sweetest lady that I have ever met. Everyone goes out of their way to make you feel comfortable. The only downside is the wait. I usually have to wait about an hour before they start on my hair. Then another hour in between shampooing and styling. The whole process is usually four or five hours from start to finish. To me, it's a tradeoff. I have to spend hours in the salon but my hair is beautiful. At times I get annoyed because they clearly overbook the stylists but I keep going back because I love my hair. I would recommend all the stylists but Dez and Angeline are incredible. more

I have been a client of Lisa's for the last 6 or 7 years. Healthy hair has ALWAYS been her priority, and she makes sure that you are satisfied with her service. So without a question I followed her to her new place of business, wonderfully known as Diadem. I remember the first time I walked in, I was greeted by Ms. Carol (Dez's mom, who is always so sweet) and everyone else I saw gave me a big smile along with a greeting, as if they knew me forever. The salon's environment is relaxing; from the furniture to the music that is played. This is NOT your typical salon; the catfights, gossip, silly stares, lazy stylists, etc., don't exist at this place of business!!! And while most may say that the prices are high, I'd rather pay more for quality and be satisfied, than be cheap and sad with damaged hair. more

I've had the opportunity to experience a few of the hair salons/stylist in the philadelphia area, and I must admit they all have left a lasting impression on me. Some of these experience have been good but I've had my fair share of disappointment. I'm not big on a lot of things but I am when it comes to my hair. I'm a natural woman with a lot of hair and to many stylist this can be a burden. I've had stylist either do a half a** job or simply turn up their noses when I enter the salon.lol. Prior to my DIADEM experience I was going faithfully to a styist in the philadelphia area who simple was UNPROFESSIONAL (making me wait for 3 hours b4 starting my hair), LAZY (not pressing me well), and INCONSISTANT (changing the prices everytime I came). I dont know about you but I dont like spending my friday and saturday nights at the salon. The worse is when youve been waiting to get your hair done, get it done, and your roots are still nappy. After finding my current stylist LISA, Ive been going to DIADEM ever since. I've been going to LISA for the past 3 years and I can honestly say that I have not experienced the nonsense that I have in the past. Not only is she professional but she also cares about the health of my hair. I can honestly say that everytime I leave the shop I recieve a compliment . DIADEM is not just a salon but its an experience. The people are friendly, professional, and provide exquisite service. I dont have to worry about being their all night... I dont have to worry about fluctuating prices... and most importantly I dont have to worry about the out come of my hair. So if your looking for the total package in your salon experience then DIADEM is for you. more

I first started going to Diadem when my hair stylist, Lisa, moved from another salon. I have been going to Lisa for 4 years and would go to any shop she goes to!! I absolutely LOVE her! Lisa and I meant when another stylist at her old shop could not finish my hair in a timely manner. After Lisa did my hair the first time, I was hocked, never missed an appointment!! I receive so many compliments everyday about my hair, it's amazing. After about a year Lisa introduced me the natural hair. I NEVER imagined my thick, unmanageable hair could go 3 years without any chemicals and still be healthy, full, straight, soft and beautiful. Everyone is always shocked when I say I don't have any chemicals in my hair! Pros: Healthy hair, professional service & a wonderful atmosphere more

I have had the opportunity to experience first hand watching this young lady grow into her GOD given talent. Desi began doing my hair in her basement when she was a very young girl. I was with her when she started in a salon as a shampoo girl - and remember clients requesting her services only. Although she doesn't shampoo any more she set the standard for a good shampoo. I followed her to various salons and experienced her talent growing - she has and continues to be all about hair care. This young lady is blessed with a talent that is sure to be recognized throughout the world. My hair has been healthy for the last 20 or more years - and I have not had a perm in 9 years. One thing I know for sure - when you visit Diadem you will never experience any rudeness or unprofessionalism. You can lay your burdens down as you transform to a new you with a fabulous CUT and STYLE - COLOR that was made just for you and a shine that is like no other shine. Trust me ladies you are in Good Hands with any stylist at Diadem. Oh... I am a mature woman with healthy gray hair (that is unitl I get my color) then I am fabulous mature woman - with long healthy hair. If you are seriously looking for a salon that focuses on hair care - Diadem is the salon where you are guaranteed to get results! more