Custom Car Crafters

I was really happy with the customer service here. I got my windshield replaced and it was a surprisingly easy process. They really take care of everything for you. Very cool place! more

I got my windows tinted here and I was very happy with the service. They have competitive pricing, and they did an awesome job. I'll definitely come back if I need anything else done to my car! more

Paperwork was easy and they had us in and out when we picked up our car. They washed it and cleaned it very well on the inside. It's as if we received a brand new car! I'm very happy with the work. The fact that we have a lifetime warranty on any of the work they did also helps. Did I mention they were on a episode of 'Overhaulin' with Sheryl Crow and Lance Armstrong? Neat-o! more

I just moved to Austin and when faced with a crucial car accident within a month of moving here I was very intimidated to choose a garage. CCC was next-door to the Allstate evaluator so I chose to go with them based on convenience. Repairs on my car went smoothly and efficiently. Ed and Ian led my repairs and couldn't have been more patient and diligent in returning me a brand new looking car. They had great communication with me and listened to all my concerns. They went above and beyond. I would definitely recommend them, especially if you are an Allstate insured person as they have a great relationship with them. more

After getting recommendations from several neighbors about Custom Car Crafters, I gave them a shot when I was rear ended recently. They were professional, arranged my rental car and kept me informed at every step of the way on repairs. My contact was Ed. He was great to work with. The work was excellent. Plus, they did some minor repairs to my daughter's car ( dents and paint scrapes) for no charge. I highly recommend them. more

I had a working horn and door lock on the passenger door when I took the truck in for body work. more

These guys were recommended to me by a friend. At first I was skeptical because of some past reviews but my friend told me there was a new manager and the place is golden! He was right! I was treated well, the repairs and costs were plainly laid out and my car was clean and finished on time. They will always have my business and recommendation. Pros: Customers treated like gold! more

I have taken my car to Custom Car Crafters three different times for repairs. Each time, my car looked great when I picked it up. The people were helpful and friendly. Great experience. Pros: fast turnaround, good communication, excellent outcome more

Amateur hour from day one. I went in to get a simple door handle replaced because my truck was broken into. They ordered the wrong part for two weeks straight, no exaggeration. The place is run by, what seems like, high school kids. Never returned a phone call, zero follow-up, and unprofessional managers that do nothing to right their wrongs. Stay away or you'll be on here writing a review as well. Now I'm back to square one with my insurance company trying to get another check cut to a vendor that's worth a damn. These ass clowns don't have a clue. Pros: Not a single one Cons: Their existence more

I had a nightmare with these people : lousy customer service, delayed turn around time, amateur work quality, never returned any phone calls, they sat on my car for over a week before working on it, was basically lied to, and more...... Let me first say that I went to the location down south in 2005 for a repair, and they did a pretty good job to my satisfaction. No complaints there. Then, someone sideswiped me in 2008, and now living up North, I decided to take it back and go to the one on McNeil. This time, it was the other person's insurance paying for it. I got a check from them and took my car in. After about a week, I called them to see about any progress, and I was surprised that I had yet to receive any phone call from them. I was told that they were still working with Germania insurance since the amount that was quoted was about a $600 or so too low. So, they hadn't even started work on my car, a week into having it, and I had no rental car! I couldn't believe it. She reassured me that they would fight to get more money and get it ASAP, and I also had a loud sound with my wheel since they hit near it, and she said she would certainly check it out and fight to get money for that repair too. I felt reassurred, but this would prove to be a lie basically. Again, they never called me with an update, so I called a week later. They said it would be ready about 18 or so days from the day I first brought it in. So, I called on the day that it was due to be ready, and they said that it was most likely not going to be ready on time. Still car-less after 2.5 weeks, I was pissed. I had been totally nice up until that point, but I let them know how unsatisfied I was that it sat there for over a week until they even began work on it, and now it won't be ready. They ended up having it ready on time, but then I drove off the lot (after paying them almost $4000), and my car immediately was making the wheel noise, so I called them when I got home to ask if they found anything wrong with it. They said it was fine, even though it was still making that loud noise. I got the feeling that they never looked at it. Then, I find that the door they replaced (with salvage by the way, not even a new door) would not lock!!! So, I drove up there and complained that the door won't even lock , and frankly looks slightly uneven too. They said they didn't have the part for the lock and would call me when it arrived...... 2 or 3 weeks passed and no call. So, my fiancee actually called up there (I'm kind of a pushover with businesses treating me like crap). They had no good explanation but said they would call her and me when the part arrived.WE NEVER RECEIVED THE CALL. And my rear passenger door to this day won't even lock . I was so fed up that I preferred not even to deal with them anymore and recover my losses..... To sum it up: - They never ONCE called me back on any occasion and no call for over a week after first bringing it in. - The girl working reception appears to be a family member with no customer service skills (like she's being forced to work there). - My replaced door was put on crooked and the lock doesn't work - They had my car for over a week and still hadn't begun working on it (keep in mind that I had over $3000 ready to pay them and insurance was only covering the additional $600 or so, and yet this place wouldn't even start on my car until they guaranteed that additional money) - They tried to keep it longer than promised until I threw a fit. - They promised they would check out my wheel, but never did - Even after calling them back about never hearing from them about the part for my door lock, THEY STILL DROPPED THE BALL and my door still doesn't lock. . HORRIBLE , HORRIBLE, HORRIBLE BEWARE. Pros: none! Cons: lousy communication, poor work quality, the list goes on more

Avoid this place. Take you car somwhere else unless you enjoy being lied to repeatedly and don't mind your car being in the shop for weeks and weeks. more

These guys are a buch of clowns. Do not These guys are clowns. Do not bring your car here. They had my car for 40 days and told me 5 different times when my car would be ready wnd each time it was not. They lie all the time. more

I have had my car at their shop for 30 days! The repair was for minor damage to the driver?s side door. First they ordered the wrong doors, than they didn't have the correct trim. It is hands down the worst experience I have ever had with car repair. I would recommend no one to take their car there. AWFUL! Cons: Everything more

After having my 94 Civic there for being repaired, they put it together using aftermarket parts to put the AC back in the front, and the fenders/hood would not line back up correctly. After taking it back the 3rd time to try and get them to do it right, the plastic inner fender came out when driving causing lots of smoke. Had to pull it out on the side of the road. I have yet to find a good body shop here in town that cares about how your insured work comes out. Pros: takes insurance Cons: Late, Lied, bad quality more