Comfort-Air Engineering & Primo Plumbing

We stopped using Comfort Air because we lost trust in their technicians and central office/billing departments. --Equipment that was functioning before system check ups needed repairs within weeks of the visit. --In one instance we paid for a part and installation, and within in days it was determined the part was not required for safe operation of the system and was, in fact, causing a malfunction. The part was removed, but there was no credit for the charge for first trip. --In two instances we were told there would be no charge before service or at the time of service: 1]Comfort Air insisted, over my objections, that a part and labor were covered under warranty. 2] refrigerant was provided at no charge based on the expectation of replacing the coil. In both cases we were billed after the service. We paid both bills. Comfort Air did NOT get the coil replacement job. --Although the coil replacement was not done we received a bill for it shortly after a failed appointment for replacing it. [I told a tech and a scheduler it was a two-day project the first time it was replaced. However, they scheduled it for a Friday in July. The techs who came to do the work said it couldn't be completed in one day and would have to be finished on Monday--leaving us with no AC over the weekend. We agreed that was not acceptable.] more

I wouldn't use anyone else. Known them for 20+ years. more

We've had a problem with "bellies" in our kitchen drain line. The only solutions we heard were "tunneling" which is extremely expensive. We asked Primo to come out. Yes tunneling was an option but a reroute would work just as well and at less than half the price. They did the work, Their plumbers were personable, professional and got the job done. It was not a simple job. I'm very pleased! more

We are a hotel and had a kitchen AC unit go out and Comfort Air did a great job and got us chilling again. Great service. more

I was somewhat disappointed that I had to pay for a part and wonder if it is necessary to replace the unit. Hopefully your technician can fill me in when he comes for the Spring check-up. more

Found a crack in my water heater on Sunday evening, Primo had a crew out Monday and installed new water heater in less than 2 hours, Steve C and his helper were very efficient and professional more

The blower on our unit went out. Apparently when our house was built, some shortsighted worker decided it would be a good idea to run the natural gas line right up in front of the blower – making it impossible to get to the blower. Comfort Air was able to set us up with Primo Plumbing who came in, rerouted the gas line the next day, and the blower was replaced that afternoon. The price ended up being less than I was quoted, and that's always a good thing. more

I recently received an invoice for service performed almost 6 months ago! I consider this unacceptable. more

we went back to comfort air only because of primo plumbing. ( they are awsome and have a great team). i wish the same could be said for comfort air. i have a rep that is suppose to handle our account, but to say that i am less than happy with him would be an understatement. they are suppose to service our units twice a year. but it took them almost 3 months to get our units serviced then it's now mid january and i haven't seen them for the winter service. they were also asked to check our outside filters quarterly, but again haven't seen them. they could seriously learn a thing or two from their counter parts at primo plumbing. more

Happy that the problem with my new mini split was fixed in a timely manner. Have to mention that my wife discovered a cracked window which is located under the unit which was installed by Comfort Air. We suspect that the installer cracked it with his ladder or a tool and did not mention it to us. My wife noticed the window a couple of days after the installation. We have no other clue as to how this window could have been cracked. We don't have little children and no one gets near that window. Possible dishonest employee. more

Prompt response to our service call. Very qualified technicians that installed our new system. more

We have been customers of Comfort Air (and Primo Plumbing) for as long as I can remember and it has been a great relationship. Nothing is more important than good cold A/C in the Texas summer, heat when we need it and plumbing for the emergencies that seem to always happen at a bad time. But Comfort Air always comes to the rescue with good people and great service! Thanks for taking such good care of our family! "When mama is happy, everybody is happy!" more

All fixed after service more

Very Good Work more

I have been a customer since the eighties. I have never had a problem more

Knowledgeable personnel provide timely and efficient service and prepared our A/C system for winter use. more

Comfort air has always supplied excellent service bot at our business and our home. Trustworthy and reliable. more

The leadership of the Service Team is amazing. The tech are personable, polite and truly care about taking care of the customer. They go to great lengths to make sure the system is operating just right before leaving. more

They figured out what was wrong with my AC. Turns out the problem was with my CPS thermostat. They suggested I try getting CPS to fix it because it would cost me less. Thanks! It worked. more

Everything was fine. Thank you more