I know I'm only echoing what others have said, but I am moved to add my review due to the fact that I was (and continue to be) blown away by the outstanding service at Benold's. My fiance and I, like others, shopped around for our engagement ring at various stores. When we came to Benold's, we were greeted by a very patient jewelry expert (Halle) who gladly showed us every ring we wanted to see. She never diverted her attention from us. During the "let's think about it" period, she fielded SEVERAL phone calls from both of us about our options, customization, diamond center-stone advice, etc. I was amazed at how helpful and how much time she spent with us...and how incredibly knowledgable she was! I flip flopped back and forth on some decisions, and she patiently held my hand through the process. I figured she just wanted her commission, but lo and behold AFTER the purchase she was equally as attentive. My ring had a small defect (the fault of the supplier), and she immediately facilitated the repair. Even now she remains committed to ensuring our satisfaction (I just received another call from Halle making sure the repaired ring was perfect).